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Emergency Information

1-800-544-5606

Have an emergency?

If you smell gas, think you have a gas leak, have carbon monoxide symptoms or have some other emergency situation, go outside and call 911 and then call us at 1-800-544-5606 (24/7).


Emergency Contact
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Welcome
Manage Your Account
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  • My Account
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      • Pay with a Card
      • Bill & Payment History
      • My Usage
      • Understanding Your Bill
    • Program Enrollments
      • AutoPay
      • Paperless Billing
      • Budget Plan
    • Alerts & Notifications
      • Outage Alerts
      • Billing Alerts
      • Email Subscriptions
    • Manage Account
      • Contact Info
      • Wallet & Payment Methods
      • Add Account
      • Remove Account
      • Account Security
  • Services
    • Start, Stop or Move Service
      • Construction and Renovation
        • Service Application
      • Landlord Services
      • Business Support
      • Set a Service Appointment
    • Alert Center
    • Work in Your Neighborhood
      • Fauquier County Natural Gas Reliability Project
      • Vegetation Management
      • Property Restoration
    • Convert to Natural Gas
      • Natural Gas Availability Form
      • Calculate Your Savings
      • Find a Contractor
    • Green Path
    • Renewable Energy Programs
      • RNG for Producers
        • Renewable Natural Gas Application
  • Safety
    • Natural Gas Safety
      • How to Recognize a Gas Leak
      • Contact 811 Before You Dig
      • Gas Line Responsibilities
      • Encroachment Awareness
      • Automatic Shut-Off Devices
      • Locating Gas Lines
      • Sewer Line Safety
      • Pipeline Integrity Management Plan
      • Advanced Leak Detection
    • Propane Safety
    • Home Safety
      • Appliance Safety
        • Safe Appliance Installation
        • Care for Your Appliances
      • Carbon Monoxide
      • Proper Venting
      • Impostors and Scams
      • Find a Contractor
      • Safety Products
      • Digger’s Dog House
    • Weather Safety
      • Severe Storm Safety
      • Flooding Safety
      • Winter Weather Safety
    • Know Your Home
      • Exterior
      • Basement
      • Kitchen
      • Living Room
      • Laundry
      • Bathroom
      • Bedroom
      • Garage
      • Office
    • Excavators
  • Bills & Payments
    • Pay My Bill
    • Payment Options
      • Find a Payment Location
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      • CHOICE®
      • Transportation Service
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Giving Back

Serving our communities

Enhancing quality of life

We’re proud of the role we play in building strong Virginia communities. In addition to providing an essential energy service, we donate our time, talent, and more than $350,000 annually in financial contributions to charitable organizations that share our mission of meeting basic human needs. As part of that effort, we support many organizations that provide assistance during times of individual and community crisis, including local food banks, relief agencies, and emergency responders. We also encourage employee volunteerism through the NiSource Dollars for Doers program, which contributes up to $500 per employee to organizations where members of our team volunteer. We support organizations with these key areas:

  • Basic Needs & Safety: Assisting emergent human needs for food, shelter, heating, and general safety.  
  • Community Connection: Supporting mission-driven organizations and causes with a commitment to inspiring meaningful progress for the communities we serve. 
  • Environmental Stewardship: Advocating for the responsible use, protection, and restoration of natural resources through reliable conservation efforts and sustainable practices. 
  • STEAM Education & Economic Development: Encouraging education and training in science, technology, engineering, art, and math to bolster workforce development and community vitality.  

Supporting those most in need

Each year, hundreds of our customers in need of financial support receive aid through HeatShare, our special heating assistance program administered by Dollar Energy Fund. HeatShare is funded by donations from caring customers, which are matched by Columbia Gas.

Apply for our Community Investment Program

Are you seeking support (grant and/or volunteerism) for your charitable organization or event? To apply, please use our online request portal at YourCause.

Start the conversation

For more information on grant funding, contact us at CVAGives@columbiagasva.com.

 
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Have an emergency?

If you smell gas, think you have a gas leak, have carbon monoxide symptoms or have some other emergency situation, go outside and call 911 and then call us at 1-800-544-5606 (24/7).