Stop what you’re doing
Don't smoke or light a match. Don't open the windows. Don’t use anything that could cause a spark, like a phone, light switch, appliance or flashlight. Don’t start your car or use your garage door to leave.
Be prepared for severe weather
When severe weather strikes, the most important thing is the safety of you and your family. Here's how to be prepared to protect your home, business and family:
- Have an emergency plan and practice it with your family.
- Label gas valves, water valves, and electricity main switches. Teach responsible family members how and when to turn them off.
- Store any flammable liquids, such as gasoline, paint and cleaning products away from any natural gas appliance with a pilot light
- If your appliances have been impacted by severe weather, do not attempt to place natural gas appliances back in service yourself. A qualified professional should check, clean, repair and test all gas appliances and pipes
If you smell natural gas after a severe storm:
Leave the area immediately
If you're inside, get out immediately. If you're outside, leave the area quickly.
Call 911 and us
From a safe location, away from the building, call 911 and our emergency number at 1-800-544-5606 (24/7) and wait for crews to arrive.
More safety tips
Find a Contractor
Don't DIY. Find a qualified professional to help you maintain your natural gas appliances.
Appliance Safety
Learn how to safely care for your natural gas appliances over time and how to have natural gas appliances safely installed in your home or business.
Flooding Safety
Flooding can damage your natural gas lines and appliances, causing a safety hazard. Find out what to do if flooding affects your home or business.