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Emergency Information

1-800-544-5606

Have an emergency?

If you smell gas, think you have a gas leak, have carbon monoxide symptoms or have some other emergency situation, go outside and call 911 and then call us at 1-800-544-5606 (24/7).


Emergency Contact
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Welcome
Manage Your Account
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      • Contact Info
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      • Construction and Renovation
        • Service Application
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      • How to Recognize a Gas Leak
      • Contact 811 Before You Dig
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      • Sewer Line Safety
      • Pipeline Integrity Management Plan
      • Advanced Leak Detection
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Excavators

Damage Prevention Starts with You

Columbia Gas strives to be a dependable partner to help you be safer and more efficient every day. Damage prevention is critical to protecting facilities, employees and customers. The well-being of the people and the communities we serve is of the utmost importance.  

Columbia Gas Damage Prevention Specialists (DPS) are committed to partnering with excavators to prevent damages, complete jobs safely and more efficiently. Reach out to your local contact below to become a dedicated partner in safety together. We can assist with a variety of needs related to locates, markings and the overall safe digging procedures.

If you have an emergency, you should always call 911 and then call us at
1-800-544-5606 (24/7).


Follow these steps for safe excavation and remember to plan, prepare and dig with care! 

Whether your project is big or small, contacting 811 before digging is the law and helps to avoid possible penalties, costly repairs, and injuries. 
Excavator Steps CARE
CONTACT 811 
Anyone planning to excavate is required to contact VA811 by calling 811 or visiting VA811.com at least three business days before work begins. 

ALLOW REQUIRED TIME FOR MARKING 
You need to wait three business days in Virginia for utility locators to have an opportunity to mark the location of utility lines with flags or a special spray paint. 

RESPECT THE MARKS 
In Virginia, the tolerance zone is defined as the width of the utility line plus 24 inches on each side. Do not use power digging equipment within the tolerance zone. 

EXCAVATE CAREFULLY 
State law requires that you hand dig or use other nonmechanical means within the tolerance zone. 

Remember: Never assume pipeline location or depth. Locating procedures do not verify depth of main. Erosion, weather conditions, terrain modifications and previous digging projects can alter the landscape and bring pipelines closer to the surface. 

 

Specialists

Joshua Goss
(757) 323-4260
jgoss@nisource.com

Chad Mayhew
(804) 762-2508
cmayhew@nisource.com

David Stone
(804) 689-1671
davidstone1@nisource.com

Chad Mayhew
(804) 762-2508
cmayhew@nisource.com

 


Virginia Excavator Map
Safety
  • Natural Gas Safety
    • How to Recognize a Gas Leak
    • Contact 811 Before You Dig
    • Gas Line Responsibilities
    • Encroachment Awareness
    • Automatic Shut-Off Devices
    • Locating Gas Lines
    • Sewer Line Safety
    • Pipeline Integrity Management Plan
    • Advanced Leak Detection
  • Propane Safety
  • Home Safety
    • Appliance Safety
      • Safe Appliance Installation
      • Care for Your Appliances
    • Carbon Monoxide
    • Proper Venting
    • Impostors and Scams
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  • Excavators
Warning iconWork Safe
See our Excavators Fact Sheet to learn about Pipeline Identification & Safe Excavation Practices.
Download in English    Descargar en Español

Color codes for utilities

The flags and paint markings used by utilities indicate the type of utility that lies underground below.

Line marking flags explaination Tolernace Zone 18 inches

Resources

 

VIDEO:
OK, I called 811. Now what?


Virginia 811

Always contact 811 at least three business days in advance to ensure lines can be marked prior to the start of your project. Visit Virginia 811 for additional information.


Tips for Effective Use of 811
Watch this video from Common Ground Alliance to learn how you can help when making locate requests.

Provide quality information:
Specific dig site location and dimensions, correct contact name and phone number, and detailed description of work being performed.

Manage ticket quantity:
Give sufficient notice, eliminate unnecessary requests, and stop locates on completed jobs.


Virginia Professional Excavator’s Manual
PDF Brochure | Website
Basic information from VA811 on safe excavation practices in Virginia.


Virginia Underground Utility Marking Standards
PDF Brochure | Website
Basic information from VA811 on safe excavation practices in Virginia.


Paradigm Liaison Services – Virginia Pipeline Awareness
Virginia Pipeline Awareness information: safety information, annual meetings and meeting resources.


Cross Bore Safety
Cross Bores can pose a safety risk, if not addressed properly. Learn more about Cross Bore Safety.

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Have an emergency?

If you smell gas, think you have a gas leak, have carbon monoxide symptoms or have some other emergency situation, go outside and call 911 and then call us at 1-800-544-5606 (24/7).