Get the answers you need
You can find your question and our answer using the search bar above or the sections below.
Still can’t find what you need? We’re here to help you.
Do you need help registering your web account? Are you having trouble remembering your password? Start here.
Learn how to start, stop or transfer service, plus get info about projects in your neighborhood and converting to natural gas.
Learn about the key elements of your bill and our billing programs.
We offer simple and secure payment options for you to pay your bill.
Do you struggle to pay your bill? Our payment assistance programs can help.
Making upgrades to your home or business this year? Find out how to add natural gas or get safety tips for your project.
Interested in working for us? Learn about our company and our hiring process.
Start saving on your energy bills with our energy efficiency tips and programs.
Top searches
How do I open an account?
If you need to start or put service into your name, you may be able to get started online.
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How can I pay my bill?
You can make a payment online, by phone, by mail or in person. Choose your payment method.
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I smell gas. What should I do?
Stop what you're doing. Leave the area immediately. Call 911 us at 1-800-544-5606.
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Why is my bill so high?
Your gas bill will fluctuate depending on the weather, season of year, change in lifestyle or addition of family members. To understand your usage and learn how to save on your energy bill:
- Sign into your account.
- Select the My Usage option in the menu.
- Compare your usage by month, year, average temperature and number of billing days.
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Why should I register for a web account?
You can pay your bill online, see your latest usage and enroll in our billing programs with a web account.
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What do I do if there is a natural gas outage in my area?
After an outage at your home or in your neighborhood, our crews will work to restore service as quickly as possible. We’ll need you to be home to perform a safety check on your natural gas appliances and relight them. During an outage, we’ll provide updates for you here.
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Can I speak to someone?
You can call us at 1-800-543-8911 to speak to a representative.
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Download the Columbia Gas mobile app today!
