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Emergency Information

1-800-544-5606

Have an emergency?

If you smell gas, think you have a gas leak, have carbon monoxide symptoms or have some other emergency situation, go outside and call 911 and then call us at 1-800-544-5606 (24/7).


Emergency Contact
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Welcome
Manage Your Account
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      • Paperless Billing
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      • Outage Alerts
      • Billing Alerts
      • Email Subscriptions
    • Manage Account
      • Contact Info
      • Wallet & Payment Methods
      • Add Account
      • Remove Account
      • Account Security
  • Services
    • Start, Stop or Move Service
      • Construction and Renovation
        • Service Application
      • Landlord Services
      • Business Support
      • Set a Service Appointment
    • Alert Center
    • Work in Your Neighborhood
      • Fauquier County Natural Gas Reliability Project
      • Vegetation Management
      • Property Restoration
    • Convert to Natural Gas
      • Natural Gas Availability Form
      • Calculate Your Savings
      • Find a Contractor
    • Green Path
    • Renewable Energy Programs
      • RNG for Producers
        • Renewable Natural Gas Application
  • Safety
    • Natural Gas Safety
      • How to Recognize a Gas Leak
      • Contact 811 Before You Dig
      • Gas Line Responsibilities
      • Encroachment Awareness
      • Automatic Shut-Off Devices
      • Locating Gas Lines
      • Sewer Line Safety
      • Pipeline Integrity Management Plan
      • Advanced Leak Detection
    • Propane Safety
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        • Safe Appliance Installation
        • Care for Your Appliances
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      • Proper Venting
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    • Pay My Bill
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      • Find a Payment Location
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      • CHOICE®
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Digger’s Dog House

Let’s Dig into Safety with Digger Dog!

Columbia Gas and Digger Dog are here to teach families about Natural Gas Safety! It’s important that families know what to do when there is a need to dig a hole and how to recognize and respond to the smell of natural gas!


811 – Always contact 811 at least three (3) business days before you plan to dig! 

Digger Dog always contacts 811 before he digs in the yard. It is important to contact 811 because there are pipelines buried underground, and we don’t know where they are until utility companies like Columbia Gas come to mark them.

Knowing where the utility lines are helps prevent accidentally damaging the lines during a digging project. This keeps everyone safe… and it’s the law!

Before picking up a shovel for any digging project big or small, you must contact 811 at least three (3) business days before the project starts! 811 will notify Columbia Gas and other utility companies to locate and mark the underground lines with colored paint or flags. 

 
Do you smell Natural Gas?

Download our Digger Dog Activity Book to learn more!

Safety
  • Natural Gas Safety
    • How to Recognize a Gas Leak
    • Contact 811 Before You Dig
    • Gas Line Responsibilities
    • Encroachment Awareness
    • Automatic Shut-Off Devices
    • Locating Gas Lines
    • Sewer Line Safety
    • Pipeline Integrity Management Plan
    • Advanced Leak Detection
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Activities 

Digger Dog Activity Book

Parents, help your children learn about Natural Gas Safety with this family activity book! Download and print for pages filled with educational puzzles, coloring, and other activities designed for you and your children to learn about Natural Gas Safety together.

Activity Book



Home Safety Inspection

We encourage families to fill out this Home Safety Inspection. Print out this checklist and do this inspection together. If you find any hazards, check NEEDS FIXING and make sure to make the necessary changes! Visit Columbia Gas of Virginia’s Stay Safe page together and talk about ways to keep everyone safe!

Home Inspection Checklist



Safety Pipeline Checklist

Make sure you can answer ‘Yes’ to these important natural gas pipeline safety questions. Go through them and make learning about pipeline safety an educational experience!

Safety Pipeline Checklist



Happy Birthday Coloring Sheet

Celebrating a Birthday soon? Download the Digger Dog coloring sheet for a fun activity!

Birthday Coloring Sheet



811 Garden Activity

Digger Dog wants to remind families to dig safely! Select seeds from the store, download this activity sheet and complete this fun activity together… and don’t forget to contact 811 prior!
811 Garden Activity

 



Resources

National Energy Foundation: Energy Safe Kids

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Have an emergency?

If you smell gas, think you have a gas leak, have carbon monoxide symptoms or have some other emergency situation, go outside and call 911 and then call us at 1-800-544-5606 (24/7).