Make your next project a success – Start with 811

Planting a tree, bushes or flowers? Installing a fence, deck or mailbox? If you’re planning to dig, start with a call. Big or small – begin your next home improvement project with a call to 811.

When you call 811 at least three business days before you plan to dig, your local utilities will mark their lines so you can dig safely.

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Understanding the location of underground utilities could prevent injury and damage to property. Keep your friends, families and neighbors safe by calling 811.

Not doing it yourself? Make sure your contractor calls 811 before starting the job. We all have a tool that prevents damage to our pipelines – our phones.

Three reasons to call 811

  • It's free for homeowners
  • It's easy
  • It's the law

Respect the lines

Before you put that shovel into the ground for your next project, stay safe and remember to call 811 at least three business days prior to digging. Once your utilities are marked, be sure to respect the markings by using caution and digging with hand tools within two feet of the marked utility lines.

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Submit a ticket online

VA811 has an online tool for you to request utility markings.

Start a Ticket

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Dial 8-1-1

Open 24/7, 7 days a week, every day of the year.

If you damage an underground natural gas line:

Stop what you're doing

Stop what you’re doing

Don't smoke or light a match. Don't open the windows. Don’t use anything that could cause a spark, like a phone, light switch, appliance or flashlight. Don’t start your car or use your garage door to leave.

Leave the area

Leave the area immediately

If you're inside, get out immediately. If you're outside, leave the area quickly.

Call us and 911

Call 911 and us

From a safe location, away from the building, call 911 and our emergency number at 1-800-544-5606 and wait for crews to arrive.

When it is safe, also call 811 to report the damage.

More safety tips
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Sewer Line Safety

Clearing a clogged sewer line may seem to be a simple fix, but it’s important to call 811 and a professional plumber to ensure the clog is cleared properly and safely.

Get the Tips

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Report Gas Leaks

Learn how to detect natural gas and safely respond to the situation.

Learn How to Report

Have an emergency?

If you smell gas, think you have a gas leak, have carbon monoxide symptoms or have some other emergency situation, go outside and call 911 and then call us at 1-800-544-5606.