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Emergency Information

1-800-544-5606

Have an emergency?

If you smell gas, think you have a gas leak, have carbon monoxide symptoms or have some other emergency situation, go outside and call 911 and then call us at 1-800-544-5606 (24/7).

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WarmWise Sweepstakes
Chance to Win $200 with our WarmWise Programs! *

From April 22nd to May 22nd participate in any of our WarmWise programs listed below for a chance to win a $200 gift card! *
- Complete or update your Free Home Energy Audit
- Get approved for one of our Home Rebates
- Purchase any product via the Online Store
* No purchase necessary. Subject to Sweepstakes Official Rules.

Participate Now
Sign up for Paperless Billing today!
Simplify Your Life!

Get fast, secure and instant access to your monthly bill. Get an email each month when your bill is ready and view it from any computer or mobile device.

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Know what is below
Always call 811 before you dig

Please contact 811 at least 3 business days before digging or visit VA811.com before your project begins!
Learn More About 811

Looking for Simple Ways to Manage your Bill? We’re Here for You!

Payment Plans

Payment Plans

We offer payment arrangements to help you if you are having trouble paying your bill.

Get on our Budget Plan

Get on our Budget Plan

This program allows you to pay about the same amount each month, and we calculate that number based on usage, weather and projected costs.

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Get billing and payment alerts

Simply sign into your account. Enroll in billing and payment alerts to get updates about your bill. Subscribing is free, however your carrier may charge text messaging and data rates depending on your plan.

Income-eligible payment assistance programs

Income-eligible payment assistance programs

You may qualify for federal, state or local income-eligible payment assistance programs to help you pay your bill.

Simple. Convenient. Secure.

Download the Columbia Gas mobile app today!

Have an emergency?

If you smell gas, think you have a gas leak, have carbon monoxide symptoms or have some other emergency situation, go outside and call 911 and then call us at 1-800-544-5606 (24/7).