Manage Your Account
  • View & Pay Bill
  • Gas Emergency
  • Start/Stop Service

To report a carbon monoxide
or gas emergency:

  • Leave the area immediately.
  • From a safe place, call us at 1-800-544-5606 and call 911.

DO NOT:

  • Send us an email to report the odor or incident
  • Use a cellular phone or phone until you leave the area

Remain in a safe place until our service technician arrives to perform a safety check.

 

Other Gas Safety Information

Start, Stop, or Transfer Service

Call us at 1-800-543-8911. Our Customer Service representatives are here to assist you Monday through Friday from 7:00 A.M. to 7:00 P.M. and Saturday from 8:00 a.m. to 12:00 p.m.

Current Customers

Log in to your account to stop your gas service.

New Residents

Welcome! Please call us at 1-800-543-8911 to find out if we serve your address. We can also help transfer an existing gas account into your name.

Landlords

To set up a Property Owner Agreement with us, please complete this form and mail it to: NiSource, P.O. Box 2318, Columbus, OH 43216-2318.

Help us fight hunger in Virginia! #ShareToCare

Help us fight hunger in Virginia! #ShareToCare

Could you use a little help this winter with energy bills?

Could you use a little help this winter with energy bills?

Learn more now

Learn more now

Everyone should call 811 before digging

Learn More
 

Headline News

 

Social media users can help feed hungry Virginians via Columbia Gas #ShareToCare campaign

With a simple click of the “share” button, social media users can join forces with Columbia Gas of Virginia and the NiSource Charitable Foundation to provide up to $60,000 in funding to help fight hunger in Virginia.

Social media users can help feed hungry Virginians via Columbia Gas #ShareToCare campaign

Virginia families can receive help paying energy bills this heating season

With the heating season approaching, we encourage residents needing financial assistance with utility bills to apply for the Low-Income Home Energy Assistance Program. The application period is open now and continues through Friday, November 10, 2017.

Virginia families can receive help paying energy bills this heating season

Chase Bank customers may have received message in error

Customers making payments through Chase Bank may have received a message from their bank that their payment was rejected. We have continued to receive payments.

Chase Bank customers may have received message in error

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