Manage Your Account
  • View & Pay Bill
  • Gas Emergency
  • Start/Stop Service

To report a carbon monoxide
or gas emergency:

  • Leave the area immediately.
  • From a safe place, call us at 1-800-544-5606 and call 911.

DO NOT:

  • Send us an email to report the odor or incident
  • Use a cellular phone or phone until you leave the area

Remain in a safe place until our service technician arrives to perform a safety check.

 

Other Gas Safety Information

Start, Stop, or Transfer Service

Call us at 1-800-543-8911. Our Customer Service representatives are here to assist you Monday through Friday from 7:00 A.M. to 7:00 P.M. and Saturday from 8:00 a.m. to 12:00 p.m.

Current Customers

Log in to your account to stop your gas service.

New Residents

Welcome! Please call us at 1-800-543-8911 to find out if we serve your address. We can also help transfer an existing gas account into your name.

Landlords

To set up a Property Owner Agreement with us, please complete this form and mail it to: NiSource, P.O. Box 2318, Columbus, OH 43216-2318.

Take control of your usage during record lows

Take control of your usage during record lows

Could you use a little help this winter with energy bills?

Could you use a little help this winter with energy bills?

Thank you for helping us fight hunger! #ShareToCare

Thank you for helping us fight hunger! #ShareToCare

Everyone should call 811 before digging

Learn More
 

Headline News

 

Columbia Gas offers cold weather safety tips

With extremely low temperatures on the way, Columbia Gas of Virginia is offering cold weather tips to keep your home safe and warm.

Columbia Gas offers cold weather safety tips

Columbia Gas of Virginia bills to be lower on average this winter

Columbia Gas of Virginia customers will continue to benefit from lower natural gas commodity prices, as average residential customers will see their winter 2017-18 gas bills decrease by about 3 percent (or $4.56) when compared to the same period last winter.

Columbia Gas of Virginia bills to be lower on average this winter

More Headline News