Manage Your Account
  • View & Pay Bill
  • Gas Emergency
  • Start/Stop Service

To report a carbon monoxide
or gas emergency:

  • Leave the area immediately.
  • From a safe place, call us at 1-800-544-5606 and call 911.

DO NOT:

  • Send us an email to report the odor or incident
  • Use a cellular phone or phone until you leave the area

Remain in a safe place until our service technician arrives to perform a safety check.

 

Other Gas Safety Information

Start, Stop, or Transfer Service

Call us at 1-800-543-8911. Our Customer Service representatives are here to assist you Monday through Friday from 7:00 A.M. to 7:00 P.M. and Saturday from 8:00 a.m. to 12:00 p.m.

Current Customers

Log in to your account to stop your gas service.

New Residents

Welcome! Please call us at 1-800-543-8911 to find out if we serve your address. We can also help transfer an existing gas account into your name.

Landlords

To set up a Property Owner Agreement with us, please complete this form and mail it to: NiSource, P.O. Box 2318, Columbus, OH 43216-2318.

Everyone should call 811 before digging

Learn More
 

Headline News

 

To our Columbia Gas of Virginia customers and community partners

We realize our customers and community partners in Virginia may have concerns or questions about our operations across the Commonwealth. Here are some important facts.

To our Columbia Gas of Virginia customers and community partners

Columbia Gas readies for Hurricane Florence

We're urging customers and the public to take natural gas safety precautions.

Columbia Gas readies for Hurricane Florence

Columbia Gas of Virginia files to recover investments in system safety, reliability and growth

Proposal also addresses federal tax reform benefits for customers

Columbia Gas of Virginia files to recover investments in system safety, reliability and growth

Gas Meters Need A Little Space

Natural Gas meters need space around them to ensure they continue working properly and so we can easily access them for maintenance or in emergency situations.

Gas Meters Need A Little Space

More Headline News