If you qualify for federal, state or local income-eligible payment assistance programs, you could receive help paying your bill. To find out which programs could apply to you, start with our eligibility calculator. Please note, income may not be the only requirement to receive funds through these programs.

Available programs

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Low Income Home Energy Assistance Program (LIHEAP) fuel assistance

This is a federal program that helps eligible households maintain utility service during winter months. This program is administered by the Virginia Energy Assistance Program through the Department of Social Services. Visit your local Social Services agency to apply during the fall.

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This program provides grants to customers who face shut off due to lack of payments or an unsafe utility condition. These federally funded crisis grants may be used to halt a pending shutoff during winter months or applied to accounts where service has been shut off for safety or non-payment. For more information, call us at 1-800-272-2714.

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Age and Income Qualifying Program

You could receive supplies to help you save energy on water and home heating if you're age 65+ or qualify by income. Find out if you qualify and learn more.

Start Saving

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This is a special heating assistance program funded by our contributions and donations from our caring customers. The program is administered by Dollar Energy Fund for eligible customers who have exhausted all other available energy assistance programs. Call us at 1-800-537-7431 to find out if you qualify.

Still not sure where to start?

For more information on any of our programs or services, call us at 1-800-543-8911.

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Have an emergency?

If you smell gas, think you have a gas leak, have carbon monoxide symptoms or have some other emergency situation, go outside and call 911 and then call us at 1-800-544-5606.