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Emergency Information

1-800-544-5606

Have an emergency?

If you smell gas, think you have a gas leak, have carbon monoxide symptoms or have some other emergency situation, go outside and call 911 and then call us at 1-800-544-5606 (24/7).


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Welcome
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  • My Account
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      • Paperless Billing
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    • Alerts & Notifications
      • Outage Alerts
      • Billing Alerts
      • Email Subscriptions
    • Manage Account
      • Contact Info
      • Wallet & Payment Methods
      • Add Account
      • Remove Account
      • Account Security
  • Services
    • Start, Stop or Move Service
      • Construction and Renovation
        • Service Application
      • Landlord Services
      • Business Support
      • Set a Service Appointment
    • Alert Center
    • Work in Your Neighborhood
      • Fauquier County Natural Gas Reliability Project
      • Vegetation Management
      • Property Restoration
    • Convert to Natural Gas
      • Natural Gas Availability Form
      • Calculate Your Savings
      • Find a Contractor
    • Green Path
    • Renewable Energy Programs
      • RNG for Producers
        • Renewable Natural Gas Application
  • Safety
    • Natural Gas Safety
      • How to Recognize a Gas Leak
      • Contact 811 Before You Dig
      • Gas Line Responsibilities
      • Encroachment Awareness
      • Automatic Shut-Off Devices
      • Locating Gas Lines
      • Sewer Line Safety
      • Pipeline Integrity Management Plan
      • Advanced Leak Detection
    • Propane Safety
    • Home Safety
      • Appliance Safety
        • Safe Appliance Installation
        • Care for Your Appliances
      • Carbon Monoxide
      • Proper Venting
      • Impostors and Scams
      • Find a Contractor
      • Safety Products
      • Digger’s Dog House
    • Weather Safety
      • Severe Storm Safety
      • Flooding Safety
      • Winter Weather Safety
    • Know Your Home
      • Exterior
      • Basement
      • Kitchen
      • Living Room
      • Laundry
      • Bathroom
      • Bedroom
      • Garage
      • Office
    • Excavators
  • Bills & Payments
    • Pay My Bill
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      • CHOICE®
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Billing Programs

Manage your bills

Take control of your account with our billing programs. Get an email when your bill is ready to be viewed online, sign up to receive the same bill amount each month or learn more about Customer Choice.

Go Paperless

Save time, paper and money with Paperless Billing. Get an email each month when your bill is ready and view it from any computer or mobile device.

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Get on our Budget Plan

Get on our Budget Plan

This program allows you to pay about the same amount each month, and we calculate that number based on usage, weather and projected costs.

Explore Budget Plan

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Make your Choice

Our CHOICE® program offers you the option to purchase the natural gas you use from a certified supplier.

Find a Supplier

Transportation Service

This program is available to our commercial and industrial customers. You can choose to purchase your natural gas from a certified supplier instead of us.

Learn More

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Get billing and payment alerts

Simply sign into your account. Enroll in billing and payment alerts to get updates about your bill. Subscribing is free, however your carrier may charge text messaging and data rates depending on your plan.

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See your energy usage, review your latest bills and make a payment online.

 
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Have an emergency?

If you smell gas, think you have a gas leak, have carbon monoxide symptoms or have some other emergency situation, go outside and call 911 and then call us at 1-800-544-5606 (24/7).