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Emergency Information

1-800-544-5606

Have an emergency?

If you smell gas, think you have a gas leak, have carbon monoxide symptoms or have some other emergency situation, go outside and call 911 and then call us at 1-800-544-5606 (24/7).


Emergency Contact
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Winter Weather Safety

Keep your equipment safe in winter


Consider the following tips to help you save on energy costs and stay safe and warm when it's cold outside.


Promoted Content Inside of a Slideshow

  • Adjust Your Thermostat
    COLD WEATHER ENERGY TIPS
    Adjust your thermostat

    Bundle up in heavier clothing and set your thermostat 2-4 degrees below what you’re used to. Aim to keep your thermostat at 68° F to help save energy and money.

  • Set water heater to 120 degrees Fahrenheit
    COLD WEATHER ENERGY TIPS
    Set water heater to 120 degrees Fahrenheit

    Water heaters are one of the biggest energy users in the home. Check the temperature and take quick showers to use less hot water.

  • Let the sun in
    COLD WEATHER ENERGY TIPS
    Let the sun in

    Use the sun’s energy to help heat your home. Open blinds and drapes to let the sun shine directly into a room. Remember to close them when the sun goes down to insulate heat in.

  • Set Ceiling Fans Clockwise
    COLD WEATHER ENERGY TIPS
    Set ceiling fans clockwise

    Keep warm air circulating by running ceiling fans clockwise to draw air up.

  • Don't use ovens to heat your home
    COLD WEATHER ENERGY TIPS
    Don't use ovens to heat your home

    Never use ovens or stoves as a source of heat. Not only is this inefficient, it’s dangerous and could lead to carbon monoxide poisoning.


Winter weather can cause safety hazards for your gas meter and equipment

Keep your gas meter safe

Your meter, regulator and outdoor piping can withstand harsh winter weather, but hard-packed snow, icicles and water dripping on outdoor equipment can create a safety hazard. Follow these tips to stay safe and warm this winter:

  • Keep your meter visible at all times so it is accessible for maintenance or in the event of an emergency
  • Never let snow completely cover the meter setting
  • Don’t use a shovel or hammer to hit the equipment to break up snow or ice
  • Don’t shovel snow up against your meter
  • Watch for freezing rain or water dripping from your roof that can create icy build-up on your meter
  • Be sure to use a broom to clear snow from the meter
  • Be careful using a snow blower or plow near the meter

If your meter is completely encased in ice, or if you think there's a potential problem with the outside piping or equipment, call us at 1-800-543-8911.

Keep vents clear

In addition to your meter, be sure to clear snow and ice from your intake, exhaust and/or make-up air vents. Keeping those vents clear can help you avoid carbon monoxide buildup and operational issues with your appliances. Know where your air supply ducts are and keep them free of snow and ice. Some direct-vent and high-efficiency appliances have side-wall vents and air intakes that can become obstructed during heavy snow fall. Make sure that your chimney or roof vent is clear. Learn more about venting.

Stay safe with space heaters

Space heaters can provide additional comfort during the cold winter months, but should be used with caution. When using, place the space heater on a hard, non-flammable surface away from bedding, drapes, furniture and flammable products.

Follow these steps if you smell gas or think you have a gas leak:

Stop what you’re doing

Don't smoke or light a match. Don't open the windows. Don’t use anything that could cause a spark, like a phone, light switch, appliance or flashlight. Don’t start your car or use your garage door to leave.

Leave the area immediately

If you're inside, get out immediately. If you're outside, leave the area quickly.

Call 911 and us

From a safe location, away from the building, call 911 and our emergency number at 1-800-544-5606 (24/7) and wait for crews to arrive.


More safety tips
Man looking at venting in home

Proper Venting

All natural gas appliances require proper ventilation to bring fresh air to the appliance and to safely vent exhaust gases out of the building.

Read More

Deep water in flooded streets covering bottom of a stop sign at front of photo, large trees

Flooding Safety

Flooding can damage your natural gas lines and appliances, causing a safety hazard. Find out what to do if flooding affects your home or business.

Learn More

Family in kitchen together

Appliance Safety

Learn how to safely care for your natural gas appliances over time and how to have natural gas appliances safely installed in your home or business.

Get the Tips

Safety
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    • Advanced Leak Detection
  • Propane Safety
  • Home Safety
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      • Care for Your Appliances
    • Carbon Monoxide
    • Proper Venting
    • Impostors and Scams
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Have an emergency?

If you smell gas, think you have a gas leak, have carbon monoxide symptoms or have some other emergency situation, go outside and call 911 and then call us at 1-800-544-5606 (24/7).