Stop what you’re doing
Don't smoke or light a match. Don't open the windows. Don’t use anything that could cause a spark, like a phone, light switch, appliance or flashlight. Don’t start your car or use your garage door to leave.
If you smell gas, think you have a gas leak, have carbon monoxide symptoms or have some other emergency situation, go outside and call 911 and then call us at 1-800-544-5606 (24/7).
Consider the following tips to help you save on energy costs and stay safe and warm when it's cold outside.
Your meter, regulator and outdoor piping can withstand harsh winter weather, but hard-packed snow, icicles and water dripping on outdoor equipment can create a safety hazard. Follow these tips to stay safe and warm this winter:
If your meter is completely encased in ice, or if you think there's a potential problem with the outside piping or equipment, call us at 1-800-543-8911.
In addition to your meter, be sure to clear snow and ice from your intake, exhaust and/or make-up air vents. Keeping those vents clear can help you avoid carbon monoxide buildup and operational issues with your appliances. Know where your air supply ducts are and keep them free of snow and ice. Some direct-vent and high-efficiency appliances have side-wall vents and air intakes that can become obstructed during heavy snow fall. Make sure that your chimney or roof vent is clear. Learn more about venting.
Space heaters can provide additional comfort during the cold winter months, but should be used with caution. When using, place the space heater on a hard, non-flammable surface away from bedding, drapes, furniture and flammable products.
Don't smoke or light a match. Don't open the windows. Don’t use anything that could cause a spark, like a phone, light switch, appliance or flashlight. Don’t start your car or use your garage door to leave.
If you're inside, get out immediately. If you're outside, leave the area quickly.
From a safe location, away from the building, call 911 and our emergency number at 1-800-544-5606 (24/7) and wait for crews to arrive.
All natural gas appliances require proper ventilation to bring fresh air to the appliance and to safely vent exhaust gases out of the building.
Flooding can damage your natural gas lines and appliances, causing a safety hazard. Find out what to do if flooding affects your home or business.
Learn how to safely care for your natural gas appliances over time and how to have natural gas appliances safely installed in your home or business.
Have an emergency?
If you smell gas, think you have a gas leak, have carbon monoxide symptoms or have some other emergency situation, go outside and call 911 and then call us at 1-800-544-5606 (24/7).