Winter weather can cause safety hazards for your gas meter and equipment

Keep your gas meter safe

Your meter, regulator and outdoor piping can withstand harsh winter weather, but hard-packed snow, icicles and water dripping on outdoor equipment can create a safety hazard. Follow these tips to stay safe and warm this winter:

  • Keep your meter visible at all times so it is accessible for maintenance or in the event of an emergency
  • Never let snow completely cover the meter setting
  • Don’t use a shovel or hammer to hit the equipment to break up snow or ice
  • Don’t shovel snow up against your meter
  • Watch for freezing rain or water dripping from your roof that can create icy build-up on your meter
  • Be sure to use a broom to clear snow from the meter
  • Be careful using a snow blower or plow near the meter

If your meter is completely encased in ice, or if you think there's a potential problem with the outside piping or equipment, call us at 1-800-543-8911.

Keep vents clear

In addition to your meter, be sure to clear snow and ice from your intake, exhaust and/or make-up air vents. Keeping those vents clear can help you avoid carbon monoxide buildup and operational issues with your appliances. Know where your air supply ducts are and keep them free of snow and ice. Some direct-vent and high-efficiency appliances have side-wall vents and air intakes that can become obstructed during heavy snow fall. Make sure that your chimney or roof vent is clear. Learn more about venting.

Stay safe with space heaters

Space heaters can provide additional comfort during the cold winter months, but should be used with caution. When using, place the space heater on a hard, non-flammable surface away from bedding, drapes, furniture and flammable products.

Follow these steps if you smell gas or think you have a gas leak:

Stop what you're doing

Stop what you’re doing

Don't smoke or light a match. Don't open the windows. Don’t use anything that could cause a spark, like a phone, light switch, appliance or flashlight. Don’t start your car or use your garage door to leave.

Leave the area

Leave the area immediately

If you're inside, get out immediately. If you're outside, leave the area quickly.

Call us and 911

Call 911 and us

From a safe location, away from the building, call 911 and our emergency number at 1-800-544-5606 and wait for crews to arrive.

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Get the Tips

Have an emergency?

If you smell gas, think you have a gas leak, have carbon monoxide symptoms or have some other emergency situation, go outside and call 911 and then call us at 1-800-544-5606.