Version: July 1, 2023
Our Commitment to Accessibility
Our goal is for Columbia Gas of Virginia products and services to be available and accessible to the widest audience possible. We’re committed to the ongoing evaluation and improvement of our websites to provide the best customer experience possible.
Website and Mobile App Accessibility
Through the continued growth and improvement of our websites and mobile apps, Columbia Gas of Virginia strives to deliver the best accessible digital experience possible. We continuously monitor and measure the accessibility of our websites against the most current Web Content Accessibility Guidelines (WCAG), 2.1 AA at the writing of this statement.
Feedback
We are constantly working towards improving the accessibility of our website to ensure we provide equal access to all our users. If you have concerns related to the accessibility of any content on this website or have ideas, comments or other feedback that would help us improve the accessibility and usability of our website, please contact us in your channel of choice.
E-mail: accessibility@nisource.com
Mailing Address:
1809 Coyote Drive
Chester, VA 23836
Phone: 1-800-543-8911
Feedback Form: See below
If you have encountered a specific problem, please note the web address or URL where you experienced difficulty and describe the specific problem(s) you have encountered.
Accessibility Support
PDF Accessibility
For customers with registered online accounts, PDF versions of your bills are downloadable and accessible with current versions of screen readers such as NVDA or Adobe Acrobat (using the zoom feature). If you experience a problem accessing a PDF file, please contact us for assistance at 1-800-543-8911.
Language Support
Website Translations
We provide Google Translate services on our website to translate text into Chinese, French, German, Japanese, Spanish, Korean and Portuguese. To use this feature, select the desired language from the Google “Select Language” dropdown menu in the upper-righthand portion of the screen on any page of our site.
Spanish Speaking Customer Support
Spanish-speaking Customer Service Representatives are always available during support hours. Call 1-800-543-8911 to reach Customer Service. Once connected to our Interactive Voice Response (IVR) system, press “6” to be connected to a Spanish-speaking agent.
Translation Services
Translators are available to assist with many languages and dialects. If you require translation services to communicate, ask your Customer Service Representative for your preferred language once connected.
Medical Certifications
Shut off may be delayed if a licensed physician or public health official states that shut off would be a serious and immediate threat to the health or safety of a designated person in your household. To learn more about eligibility and guidelines, call us at 1-800-543-8911.
Diversity, Equity & Inclusion
Our commitment to Diversity, Equity & Inclusion is grounded in our core belief that our purpose extends far beyond our primary role as a utility company. As a company that places people at the heart of our mission, we are committed to delivering outstanding customer experiences at every level and touchpoint.
We care about our customers and work every day to deliver safe and reliable energy with convenience and at a cost they value. We value all people with differences, experiences, and cultures which leads us to create a culture where employees, customers and communities are included.