Version: May 24, 2017

Mailing Address

Columbia Gas of Virginia

P.O. Box 2318

Columbus, OH 43216-2318

Customer Contact Center


Columbia Gas of Virginia (referred to as the “Company”, “we”, “our” or “us”) understands how important customer privacy is to you. We hope this statement will answer your questions about our information and privacy practices. Generally, this Privacy Statement does not apply to information which is already available to the public, or which becomes available to the public hereafter. Any dispute related to this Privacy Statement will be governed by our Terms of Use.

The Information We Collect About You

We collect and maintain certain information when providing service to you. The information may be gathered through a variety of means such as by telephone, through this website or the mail, etc. This information includes among other things, your name, service address, mailing address, social security number, account number, consumption history and telephone number.

In addition, we may collect and maintain information volunteered by you, such as survey information or website registrations in order to complete online transactions, including managing your account and job applications.

If you sign up for one of our online payment methods, we may require you to provide your bank account numbers and other financial information in order to process payment. 

We collect information about usage of this website, such as the number of visitors to the website and the number of users that click on certain links or utilize certain services. We may collect information regarding your browsing of this website. 

While we may maintain energy-related educational content directed at children under the age of 13, our website does not knowingly collect or maintain personal information from children under the age of 13.

Our Use of the Information We Collect on the Website

We reserve the right to use industry standard software to create summary statistics of data we collect from your use of this website, which may then be used to highlight what our visitors find interesting, to improve the website design specifications, to identify system performance issues and for other internal purposes. We may also collect information linked to you, your account, your computer, and/or device to, for example:

  • Help diagnose problems with our servers and to administer this website;
  • Organize the pages you have visited on this website;
  • Help us to recognize you if you visit multiple pages on this website during the same session, so that we don’t need to ask you for your password on each page;
  • Display your email address on our sign-in form, so that you don’t need to re-type the email address each time you log in to your account;
  • Provide you with a more individualized delivery of information and an optimal viewing experience on this website;
  • Let us know whether you received and opened our email; and
  • Serve advertisements of interest to you after you have left this website.

In collecting the above information for these purposes, we reserve the right to store small items of data (“cookies”) on your hard drive and/or use a range of industry standard technologies, which may include, without limitation, cookies, pixels, and beacons.

To delete or prevent placement of our browser cookie, follow the instructions contained in the Help section of your browser.

Our Information Sharing with Affiliates and Third Parties

Maintaining the confidentiality of sensitive personal information is important to us. The Company takes steps to protect from public disclosure your social security and bank account numbers and other sensitive personal information. However, sensitive personal information may be shared with affiliates, agents, contractors, vendors and other organizations that assist us in the conduct of our business. We further reserve the right to disclose, without your consent, any communications or sensitive personal information, when requested to do so by courts, government agencies or by law enforcement authorities, or through legal process; or in connection with the possible sale or reorganization of all or a portion of our business; or when we believe that disclosure is reasonably necessary or appropriate to prevent physical harm, or financial loss related to the conduct of our business. Certain limited information we collect (e.g., name, address, email address, browsing of this website, etc.) may be shared with affiliates and other third parties for the commercial marketing purposes of such affiliates or third parties, as permitted by law. To know more about your options with respect to information sharing, please call our Customer Contact Center at 1-800-543-8911.

Accessing and Correcting Your Information with Us

If you believe the information the Company holds about you is inaccurate or incomplete, please contact us at the Customer Contact Center number above, so we can investigate your concerns.

Privacy Statement Modifications

The Company may modify this Privacy Statement at any time. Material changes will be posted for thirty (30) days before becoming effective.

Have an emergency?

If you smell gas, think you have a gas leak, have carbon monoxide symptoms or have some other emergency situation, go outside and call 911 and then call us at 1-800-544-5606.