Our bill was designed with you in mind

Let's walk through your bill together. Watch this video to learn about the key elements of your bill.

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A video about what you can learn from your bill.

What is therm billing?

Therm billing is designed to provide you with a more accurate bill that allows us to bill you for the quantity of energy consumed, rather than the volume of natural gas consumed. This also allows us to be consistent with the way natural gas is bought and sold in the wholesale marketplace.

What is the value of therm billing?

Therm billing matches the way natural gas is bought and sold in the wholesale marketplace, so we bill you for the heating value of the product. You’re billed based on the heat value instead of just volume of gas used. We take natural gas into our system from various sources, and customers could have received more energy than others using the same amount of gas because the heat value of the gas received was higher.

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A fully regulated energy provider

We’re regulated by the Virginia State Corporation Commission and state and federal agencies. These organizations approve rate schedules and terms that govern our operations.

See Regulatory Information

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Have an emergency?

If you smell gas, think you have a gas leak, have carbon monoxide symptoms or have some other emergency situation, go outside and call 911 and then call us at 1-800-544-5606.