Stop what you’re doing
Don't smoke or light a match. Don't open the windows. Don’t use anything that could cause a spark, like a phone, light switch, appliance or flashlight. Don’t start your car or use your garage door to leave.
About propane service
In some areas, Columbia Gas operates a propane distribution system in which propane is distributed from a central storage tank, or tanks, through underground pipelines. In these systems, Columbia Gas owns and maintains the underground pipeline to the meter; however, the property owner owns the house line, including any pipe that extends beyond the meter to the appliances inside the home or business, or to other locations on the property.
Properties of propane
Propane is a common source of energy for residential and commercial use. Unlike natural gas, which is lighter than air, propane is heavier than air, meaning if a leak occurs, propane may accumulate in low spaces and near the floor. Propane is naturally colorless and odorless, so propane service providers add a chemical called mercaptan that gives it a distinctive smell, similar to rotten eggs or sulfur, which acts as an early warning.
How to identify a propane leak
- Listen for a hissing or blowing sound.
- Smell the distinctive odor similar to “rotten eggs.” If you smell a rotten-egg-like odor, you may have a propane leak.
- Look for blowing dirt and dead or dying vegetation
Follow these rules to keep you and your family safe.
Leave the area immediately
If you're inside, get out immediately. If you're outside, leave the area quickly.
Call 911 and us
From a safe location, away from the building, call 911 and our emergency number at 1-800-544-5606 (24/7) and wait for crews to arrive.