Care for Your Appliances
Your appliances need regular care. Get quick tips about maintaining your appliances.
Columbia Gas is aware that scams exist where our customers could be contacted by imposters. The official web address for Columbia Gas of Virginia is ColumbiaGasVA.com, and our customer care center phone number is 1-800-543-8911. Columbia Gas will never call you directly to ask for account or payment information, or demand payment through a pre-paid card. Please do not share your account information with anyone unless you are sure it is a representative from Columbia Gas. If you are unsure about a phone call, email, program, offer or person claiming to be affiliated with Columbia Gas, please call our customer care team at 1-800-543-8911.
Scammers may try to target you by impersonating a Columbia Gas employee
We will never call you directly to ask for account or payment information.
What you should do
If you are unsure about a person claiming to be a representative from our company:
- Ask for ID – Our employees and contractors wear their IDs visibly
- Call us – If you are not sure about a phone call, email, program, offer or person claiming to be affiliated with us, please call our customer care team at 1-800-543-8911
Energy theft is unsafe and illegal
People who install unauthorized connections to divert energy around meters and into their home or business are not only breaking the law — they’re also endangering property and lives. Tampering with a gas meter or natural gas line, including theft of copper pipe, could cause property damage and fatal injury from asphyxiation, explosion, or fire.
If you suspect someone might have tampered with a meter, please call our Energy Theft Hotline at 1-866-515-9864. We’ll keep your name and all information confidential. Your call can help protect property and lives. Offenders will be prosecuted to the full extent of the law, including fines and possible imprisonment.
More safety tips
Safe Appliance Installation
Get installation tips for common natural gas appliances and find a contractor to help with your installation.
Sewer Line Safety
Clearing a clogged sewer line may seem to be a simple fix, but it’s important to contact 811 and a professional plumber to ensure the clog is cleared properly and safely.
Safety is Knowing
Learn how to keep your home or business safe.