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Emergency Information

1-800-544-5606

Have an emergency?

If you smell gas, think you have a gas leak, have carbon monoxide symptoms or have some other emergency situation, go outside and call 911 and then call us at 1-800-544-5606 (24/7).


Emergency Contact
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Welcome
Manage Your Account
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  • My Account
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      • Bill & Payment History
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    • Program Enrollments
      • AutoPay
      • Paperless Billing
      • Budget Plan
    • Alerts & Notifications
      • Outage Alerts
      • Billing Alerts
      • Email Subscriptions
    • Manage Account
      • Contact Info
      • Wallet & Payment Methods
      • Add Account
      • Remove Account
      • Account Security
  • Services
    • Start, Stop or Move Service
      • Construction and Renovation
        • Service Application
      • Landlord Services
      • Business Support
      • Set a Service Appointment
    • Alert Center
    • Work in Your Neighborhood
      • Fauquier County Natural Gas Reliability Project
      • Vegetation Management
      • Property Restoration
    • Convert to Natural Gas
      • Natural Gas Availability Form
      • Calculate Your Savings
      • Find a Contractor
    • Green Path
    • Renewable Energy Programs
      • RNG for Producers
        • Renewable Natural Gas Application
  • Safety
    • Natural Gas Safety
      • How to Recognize a Gas Leak
      • Contact 811 Before You Dig
      • Gas Line Responsibilities
      • Encroachment Awareness
      • Automatic Shut-Off Devices
      • Locating Gas Lines
      • Sewer Line Safety
      • Pipeline Integrity Management Plan
      • Advanced Leak Detection
    • Propane Safety
    • Home Safety
      • Appliance Safety
        • Safe Appliance Installation
        • Care for Your Appliances
      • Carbon Monoxide
      • Proper Venting
      • Impostors and Scams
      • Find a Contractor
      • Safety Products
      • Digger’s Dog House
    • Weather Safety
      • Severe Storm Safety
      • Flooding Safety
      • Winter Weather Safety
    • Know Your Home
      • Exterior
      • Basement
      • Kitchen
      • Living Room
      • Laundry
      • Bathroom
      • Bedroom
      • Garage
      • Office
    • Excavators
  • Bills & Payments
    • Pay My Bill
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Release of Customer Information Form

Your customer account information

Columbia Gas of Virginia, Inc. (“Columbia Gas”) is required to include your name, address, and usage information on a list of eligible customers that is made available to qualified third parties approved by Columbia Gas for participation in the Customer CHOICE Program. You have the right to restrict your customer account information. If you do not specifically notify Columbia Gas that you do not want your customer account information shared much of your customer account information, except your telephone number, may be shared with third parties. If you do not wish for your information to be included on the Customer List, complete the appropriate form below, or call 1-800-543-8911 or write Columbia Gas of Virginia, P.O. Box 2318, Columbus, OH 43216-2318.

 

Customer List

Qualified third parties have access to an updated list of customer account information for those customers who have not instructed Columbia Gas to remove their customer account information that appears on the list.

 

If you would like your account information withheld from future customer lists, you must notify us if you have not already done so. Complete the form below or call 1-800-543-8911 to speak with a customer service representative. If we don’t hear from you, we will include your account information on future lists. 

 

Customer Account Information Election form

If you submitted a removal request in the past, no further action is required. Your account information will be withheld unless you notify us otherwise. You may also use the form below to remove the exclusion and re-enter your name on the customer list. Check the messages in the Billing and Payment Notes section of your bill this month to confirm whether your account is currently coded to omit your information from future lists.

 

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I would like to "opt off" the Eligible Customer List and I request that Columbia Gas not release my customer account information. Please note, this election will exclude your information from the list but does not guarantee you will not receive marketing information from Suppliers.

I have previously "opted off" the Eligible Customer List and request that Columbia Gas include my customer account information.


OR

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Your election has been successfully updated
We were unable to process your request. Please try again.
Check that all information is entered correctly. If this error continues, please contact us at 1-800-543-8911.
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Have an emergency?

If you smell gas, think you have a gas leak, have carbon monoxide symptoms or have some other emergency situation, go outside and call 911 and then call us at 1-800-544-5606 (24/7).