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Emergency Information

1-800-544-5606

Have an emergency?

If you smell gas, think you have a gas leak, have carbon monoxide symptoms or have some other emergency situation, go outside and call 911 and then call us at 1-800-544-5606 (24/7).


Emergency Contact
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Welcome
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  • My Account
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    • Green Path
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      • RNG for Producers
        • Renewable Natural Gas Application
  • Safety
    • Natural Gas Safety
      • How to Recognize a Gas Leak
      • Contact 811 Before You Dig
      • Gas Line Responsibilities
      • Encroachment Awareness
      • Automatic Shut-Off Devices
      • Locating Gas Lines
      • Sewer Line Safety
      • Pipeline Integrity Management Plan
      • Advanced Leak Detection
    • Propane Safety
    • Home Safety
      • Appliance Safety
        • Safe Appliance Installation
        • Care for Your Appliances
      • Carbon Monoxide
      • Proper Venting
      • Impostors and Scams
      • Find a Contractor
      • Safety Products
      • Digger’s Dog House
    • Weather Safety
      • Severe Storm Safety
      • Flooding Safety
      • Winter Weather Safety
    • Know Your Home
      • Exterior
      • Basement
      • Kitchen
      • Living Room
      • Laundry
      • Bathroom
      • Bedroom
      • Garage
      • Office
    • Excavators
  • Bills & Payments
    • Pay My Bill
    • Payment Options
      • Find a Payment Location
    • Billing Programs
      • CHOICE®
      • Transportation Service
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    • Financial Support
      • Income-Eligible Assistance Programs
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Landlord Services

Manage service at your rental property

Landlord services

Property Owner Agreements

A Property Owner Agreement (POA) is an agreement between the property owner and us to maintain continuous natural gas service at a rental property in the event that a tenant would request a disconnect of service.

How to add a POA

To submit a POA, simply print and complete this form and mail it to: NiSource, P.O. Box 2318, Columbus, OH 43216-2318. This form can also be faxed to 614-460-6203. Typically, it takes up to 30 days to process a POA.

pdf
Columbia Gas of Virginia Property Owner Agreement
175.7 KB

How to update a POA

A landlord or authorized agent may update a POA with the following information:

  • Mailing address and contact phone numbers
  • Name(s) of authorized person(s)
  • Change name due to marriage, divorce, death of spouse, establishment of estate
  • Add or delete a service location on an existing POA

How to cancel a POA

To cancel a POA, the property owner or agent must submit the request in writing in advance of the requested effective date. The landlord or agent needs to call and schedule disconnects and provide access agreements if needed on any active gas service locations that remain in their name.

To submit a POA cancellation, simply mail a written request to: NiSource, P.O. Box 2318, Columbus, OH 43216-2318. This request can also be faxed to 614-460-6203.

A cancellation request should include the following information:

  • Property owner name
  • Property owner agreement number
  • A brief description of the reason to cancel the POA
  • Advance requested effective date

Get bill alerts

As a landlord, you can sign up for bill alerts for your rental property. You’ll be notified when the account is in danger of being shut off for non-payment. Signing up for this service requires authorization from both parties.

Call us about third-party notifications at 1-800-543-8911.

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Have an emergency?

If you smell gas, think you have a gas leak, have carbon monoxide symptoms or have some other emergency situation, go outside and call 911 and then call us at 1-800-544-5606 (24/7).