Avoid shut off
If you received a termination notice, make a payment on your account as soon as possible to avoid shut off. You can avoid termination if we receive the past due amount on your account or proof of payment by 10 p.m. on the day before your scheduled shut off date.
Medical certifications
We can delay shut off for a minimum of up to 30 days if a licensed physician or nurse practitioner medical professional completes a serious medical condition certification form for your account stating that shutting off your service would be hazardous
to the health and safety of a permanent resident of your home. Residential customers can delay termination of service for 30 calendar days two times within a 12-month period.
Call us at 1-800-543-8911 to learn more.
Review our disconnection policy
Reconnection process
If your service has already been shut off for nonpayment, you need to take a few steps to receive service again:
- You will be required to pay the full past due balance on your account, a reconnection fee and a security deposit if we do not already have one for your account.
- You must ensure safe conditions in and around your home for our technician to reconnect your service, including securing animals away from our technician.
- An adult over the age of 18 must be present at the time of your reconnection.
Once you have paid the full required amount or can provide proof of payment, call us at 1-800-543-8911 to schedule your reconnection.
Make a payment
Choose one of our simple and secure payment options to make your payment online, in person or by phone. We do not accept payment by cash or personal check at your home.
Income-eligible payment assistance programs
You may qualify for federal, state or local income-eligible payment assistance programs to help you pay your bill.