Income-eligible payment assistance programs
You may qualify for federal, state or local income-eligible payment assistance programs to help you pay your bill.
If you smell gas, think you have a gas leak, have carbon monoxide symptoms or have some other emergency situation, go outside and call 911 and then call us at 1-800-544-5606 (24/7).
We know there are times when it may be difficult for you to pay your bill. We offer options to help you get back on track.
You may qualify for federal, state or local income-eligible payment assistance programs to help you pay your bill.
We offer payment arrangements to help you if you are having trouble paying your bill.
Call us at 1-800-543-8911 to learn more.
We can delay shut off for up to 30 days if a licensed medical professional completes a form stating that shutting off your service would be hazardous to the health and safety of a permanent resident of your home.
Call us at 1-800-543-8911 to learn more.
Did you receive a termination notice? Do you need to schedule a time to have your service turned back on?
You can help pay the Columbia Gas bill for a friend, neighbor or loved one.
We offer a number of programs to help you lower your bills and save the environment.
If you’re caring for someone who lives alone or deals with chronic illness, you can sign up for bill alerts for their account with their permission. You’ll be notified if their account is in danger of being shut off for non-payment.
Call us about third-party notifications at 1-800-543-8911.
For more information on any of our programs or services, call us at 1-800-543-8911.
Have an emergency?
If you smell gas, think you have a gas leak, have carbon monoxide symptoms or have some other emergency situation, go outside and call 911 and then call us at 1-800-544-5606 (24/7).