Replacing and upgrading your gas lines

If you receive communication from us about a project in your area, your home or business may be impacted by construction activity in your area.

At the start of the project, we document your property’s current state. We may even capture photos or video footage.

We may temporarily block access to an entire street, lane or even a driveway. If you need access to your driveway, let our crews know. When it is safe to do so, they will accommodate your request. Most of our digging will be in the grassy part of the public right-of-way and yards, but often our equipment is in the street while we are working. We will work with neighborhoods to minimize road closures and blockages, but please be alert and use caution around our work zones.

Take action immediately. Natural gas has a rotten egg odor that alerts you to a leak. If you smell an odor of gas: Leave the area immediately. Don’t turn lights or electronics off or on, or operate any other switches. Call 911 and 1-800-544-5606 from a safe location. If our crews are working in the area, you also may contact the on-site project supervisor after you have called 1-800-544-5606.

No, you won’t have to pay specifically for this improvement project in your neighborhood. The cost of building, maintaining and upgrading our gas line system is shared by all customers and is part of your monthly bill.

Your gas service will be temporarily turned off when we come to work on your meter. If your meter is already outside, your gas service may still be turned off when we connect your service line to the gas main line. This outage will be brief, usually between 2–4 hours. Once we’re done, we will need to get back inside your home or business so we can perform a safety check of your natural gas appliances and inside gas lines, turn on your gas and relight your appliances. Note: Someone 18 years or older must be at your home or business and pets must be secured when we’re there to work on your meter and turn your gas back on.

We will coordinate with local historic preservation officials so that our work complies with local guidelines, restrictions and permitting requirements.

We're committed to providing safe and reliable service at your home or business. While the current system has performed well, it’s time to replace the natural gas lines with newer materials that will serve your community for many years to come.

You will first notice our representatives conducting preliminary work to ensure that pipelines are installed in the least invasive way possible. This will include locating and marking all underground utilities, such as water and cable. Next, we usually replace or add main lines along a street or right-of-way. We then construct service lines that connect the mains to homes or businesses. As a safety measure, we may also replace older indoor gas meters with new outdoor meters.

Your gas service may be briefly interrupted by this work. If so, we will contact you to schedule the work and make arrangements to test your house lines, perform a safety check and re-establish your service.

Construction will primarily take place from about 8:30 a.m. until approximately 5:30 p.m. Monday through Friday.

All our employees and contractors can be identified by marked vehicles. They also carry a photo ID.

Because all natural gas pipelines are buried, some digging will be necessary. We will try to minimize the amount of digging required. If we disturb your yard, sidewalk and/or driveway, we will repair affected areas as soon as weather permits. Initial restoration, such as leveling of surfaces, will be completed as the project progresses.

Many factors, including weather, can impact the construction schedule for our projects. Our goal is to complete these projects in a timely manner and minimize your inconvenience.

Yes, once we’re in that phase of the project, we will contact you to discuss the required work inside your home or business. If you aren’t available at that time, a door tag will be left with contact information to schedule an appointment.