Skip to main content Skip to navigation

Columbia Gas Logo
  • Our Company
  • Partner with Us
  • Emergency Contact Emergency Contact
  • My Account
    • Sign In / Register
      Program Enrollments
      • AutoPay
      • Paperless Billing
      • Budget Plan
      Account Dashboard
      Alerts & Notifications
      • Outage Alerts
      • Billing Alerts
      • Email Subscriptions
      View Accounts
      Manage Account
      • Contact Info
      • Wallet & Payment Methods
      • Add Account
      • Remove Account
      • Account Security
      Bills & Payments
      • Pay My Bill
      • Pay with a Card
      • Bill & Payment History
      • My Usage
      • Understanding Your Bill
  • Services
    • Start, Stop or Move Service
      • Construction and Renovation
      • Landlord Services
      • Business Support
      • Set a Service Appointment
      Green Path
      Alert Center
      Renewable Energy Programs
      • RNG for Producers
      Work in Your Neighborhood
      • Fauquier County Natural Gas Reliability Project
      • Vegetation Management
      • Property Restoration
      Convert to Natural Gas
      • Natural Gas Availability Form
      • Calculate Your Savings
      • Find a Contractor
  • Safety
    • Natural Gas Safety
      • How to Recognize a Gas Leak
      • Contact 811 Before You Dig
      • Gas Line Responsibilities
      • Encroachment Awareness
      • Automatic Shut-Off Devices
      • Locating Gas Lines
      • Sewer Line Safety
      • Pipeline Integrity Management Plan
      • Advanced Leak Detection
      Know Your Home
      • Exterior
      • Basement
      • Kitchen
      • Living Room
      • Laundry
      • Bathroom
      • Bedroom
      • Garage
      • Office
      Propane Safety
      Excavators
      Home Safety
      • Appliance Safety
      • Carbon Monoxide
      • Proper Venting
      • Impostors and Scams
      • Find a Contractor
      • Safety Products
      • Digger’s Dog House
      Weather Safety
      • Severe Storm Safety
      • Flooding Safety
      • Winter Weather Safety
  • Bills & Payments
    • Pay My Bill
      Understanding Your Bill
      Payment Options
      • Find a Payment Location
      Report a Payment
      Billing Programs
      • CHOICE®
      • Transportation Service
      • Budget Plan
      • Paperless Billing
      • AutoPay
      Financial Support
      • Income-Eligible Assistance Programs
      • Payment Plans
      • Shut Off and Reconnect Process
      • Give the Gift of Energy
  • Ways to Save
    • For Your Home
      • Home Energy Tips
      • Home Energy Audit
      • Energy Efficiency Rebates
      • Age and Income Qualifying Program
      • Online Store
      • Calculate Your Savings
      For Your Business
      • Business Energy Tips
      Income Eligible Assistance Programs 
      • Energy Assistance Resource Center
      • Eligibility Calculator
  • Help
    • Self Service
      • Web
      • Mobile 
      • Chat
      • Phone
      Forms
      • Document Upload Form
      • Release Form
      • Feedback Form
      Quick Links
      • Alert Center
      • Report an Emergency
      • Imposters and Scams
      Help Center
      • Understanding Your Bill
      • Frequently Asked Questions
      • Contact Us
{[{ initials }]}
{[{ notificationCount }]}
My Account {[{ displayName }]} Sign Out
Sign In / Register

Email

{[{ displayName }]} Sign Out

Access My Account
Manage Your Account
Forgot email?
Forgot password?
Don't have an online account?
Register an account or Pay without signing in
Logo
menu close

Emergency Information

1-800-544-5606

Have an emergency?

If you smell gas, think you have a gas leak, have carbon monoxide symptoms or have some other emergency situation, go outside and call 911 and then call us at 1-800-544-5606 (24/7).


Emergency Contact
{[{ initials }]}
{[{ notificationCount }]}
My Account {[{ displayName }]} Sign Out
Welcome
Manage Your Account
Sign In / Register
  • My Account
    • Sign In / Register
    • Account Dashboard
    • View Accounts
    • Bills & Payments
      • Pay My Bill
      • Pay with a Card
      • Bill & Payment History
      • My Usage
      • Understanding Your Bill
    • Program Enrollments
      • AutoPay
      • Paperless Billing
      • Budget Plan
    • Alerts & Notifications
      • Outage Alerts
      • Billing Alerts
      • Email Subscriptions
    • Manage Account
      • Contact Info
      • Wallet & Payment Methods
      • Add Account
      • Remove Account
      • Account Security
  • Services
    • Start, Stop or Move Service
      • Construction and Renovation
        • Service Application
      • Landlord Services
      • Business Support
      • Set a Service Appointment
    • Alert Center
    • Work in Your Neighborhood
      • Fauquier County Natural Gas Reliability Project
      • Vegetation Management
      • Property Restoration
    • Convert to Natural Gas
      • Natural Gas Availability Form
      • Calculate Your Savings
      • Find a Contractor
    • Green Path
    • Renewable Energy Programs
      • RNG for Producers
        • Renewable Natural Gas Application
  • Safety
    • Natural Gas Safety
      • How to Recognize a Gas Leak
      • Contact 811 Before You Dig
      • Gas Line Responsibilities
      • Encroachment Awareness
      • Automatic Shut-Off Devices
      • Locating Gas Lines
      • Sewer Line Safety
      • Pipeline Integrity Management Plan
      • Advanced Leak Detection
    • Propane Safety
    • Home Safety
      • Appliance Safety
        • Safe Appliance Installation
        • Care for Your Appliances
      • Carbon Monoxide
      • Proper Venting
      • Impostors and Scams
      • Find a Contractor
      • Safety Products
      • Digger’s Dog House
    • Weather Safety
      • Severe Storm Safety
      • Flooding Safety
      • Winter Weather Safety
    • Know Your Home
      • Exterior
      • Basement
      • Kitchen
      • Living Room
      • Laundry
      • Bathroom
      • Bedroom
      • Garage
      • Office
    • Excavators
  • Bills & Payments
    • Pay My Bill
    • Payment Options
      • Find a Payment Location
    • Billing Programs
      • CHOICE®
      • Transportation Service
      • Budget Plan
      • Paperless Billing
      • AutoPay
    • Financial Support
      • Income-Eligible Assistance Programs
        • Energy Assistance Resource Center
        • Eligibility Calculator
        • HeatShare
      • Payment Plans
      • Shut Off and Reconnect Process
      • Give the Gift of Energy
    • Understanding Your Bill
    • Report a Payment
  • Ways to Save
    • For Your Home
      • Home Energy Tips
      • Home Energy Audit
      • Energy Efficiency Rebates
        • ENERGY STAR® Smart Thermostat Rebates
        • Furnace and Boiler Rebates
        • Windows, Doors and Skylights Rebates
        • Water Heater Rebates
        • Fireplace Rebates
        • Dryer Rebates
      • Age and Income Qualifying Program
      • Online Store
      • Calculate Your Savings
    • For Your Business
      • Business Energy Tips
    • Income Eligible Assistance Programs 
      • Energy Assistance Resource Center
      • Eligibility Calculator
  • Help
    • Self Service
      • Web
      • Mobile 
      • Chat
      • Phone
    • Forms
      • Document Upload Form
      • Release Form
      • Feedback Form
    • Quick Links
      • Alert Center
      • Report an Emergency
      • Imposters and Scams
    • Help Center
      • Understanding Your Bill
      • Frequently Asked Questions
      • Contact Us
  • Our Company
  • Partner with Us
Regulatory Information

Tariffs and rate information

 

About our rate case

 

On May 15, 2025, the Virginia State Corporation Commission (SCC) approved a settlement among Columbia Gas of Virginia and the parties in its base rate case originally filed on April 29, 2024. This approval supports the Company’s continued improvements to its natural gas distribution system. The base rate adjustment approval allows an increase in annual revenues of approximately $40.7 million, which includes approximately $12.5 million of revenues associated with investments under Columbia Gas of Virginia’s SAVE infrastructure replacement program.

As part of the rate case process, interim rate changes became effective with the first billing unit in October 2024, subject to refund. The SCC ultimately approved a rate change that was less than what Columbia Gas had proposed, so we will refund the difference with interest to customers. Customers will see refunds for the interim rate period reflected in their June or July bills.

 


Current tariff

The SCC approves rules and regulations that govern the operations and rates of Columbia Gas of Virginia. See our tariff for our rules and regulations.


2024 CVA Rate Case Final Order
Frequently Asked Questions

What does this mean for my bill?

Under the new rates, the total bill for an average residential customer who purchases 5.1 therms of gas per month from Columbia Gas will increase from $76.26 to $82.47, or by 8.14 percent

Thank you for your response.

Was this helpful?

Were customers charged interim rates?

Interim rates went into effect for the October 2024 billing cycle and will be replaced by the new rates that were approved by the SCC on May 15, 2025. An interim rate is an amount that is billed for a temporary period of time based on the rates proposed in Columbia Gas’s rate case filing. Since the SCC ultimately approved a rate change that was less than what Columbia Gas had proposed, we will refund the difference to customers, with interest. 

Thank you for your response.

Was this helpful?

When will customers see the refunds on their bill?

Based on the difference between the revised base rates approved by the SCC in May 2025 and the interim rates introduced in October 2024, customers will see refunds for the interim rate period reflected in their June or July bills.

Thank you for your response.

Was this helpful?

What are base rates?

Base rates generate the revenue needed to recover the costs to repair, upgrade and operate Columbia Gas of Virginia’s natural gas delivery system. This system includes more than 5,530 miles of pipelines, regulator stations, meters and other facilities. Base rates represent about 60 percent of a typical customer’s total bill. The remaining 40 percent of the bill consists of natural gas commodity costs. As a regulated utility, Columbia Gas purchases gas on the wholesale market and, under Virginia law, passes those natural gas costs on to the customer without mark-up or profit.  

Thank you for your response.

Was this helpful?

What is a rate case?

Unlike most businesses, which can change the price of their product/service without outside approval, regulated energy providers—like Columbia Gas—must submit a detailed request to change their base rates. The request includes evidence to support the increase and demonstrate how it benefits customers. 

The process—referred to as a rate case—must be decided by the SCC. 

This rate case review is public. All of the documents that were part of this rate case can be found on the SCC website here. The Docket Number for this rate case is PUR-2024-00030. 

Thank you for your response.

Was this helpful?

Why does Columbia Gas need to adjust its rates?

Columbia Gas filed a request with the SCC for approval to adjust base rates for distribution service to allow for the Company’s continued improvements to its natural gas distribution system; to continue to provide safe, reliable and high-quality service to its customers; and to accommodate the sustained demand for natural gas in the areas Columbia Gas serves. Columbia Gas of Virginia provides natural gas distribution service to approximately 290,000 residential, commercial and industrial customers in 98 cities, towns and counties throughout its Northern, Piedmont, Central and Tidewater operating regions. 

From 2023 through 2025, Columbia Gas expects to make over $442 million in capital investments for the benefits of customers. This includes investments made through Columbia Gas’s Steps to Advance Virginia’s Energy (SAVE) Plan, which modernizes the Company’s distribution system by replacing pipelines and other natural gas facilities to enhance the safety and reliability of the system. Facility replacements through SAVE also reduce, or have the potential to reduce, greenhouse gas emissions. 

The requested increase in base rates does not include the cost of natural gas delivered to customers. The charge for the natural gas commodity itself, which is separate from base rate charges, recovers the cost of the natural gas used by customers and is passed directly through to customers dollar for dollar with no markup. Columbia Gas does not profit on that portion of the bill, by Virginia law.  

Thank you for your response.

Was this helpful?

When will this adjustment impact my bill?

Interim customer rates based on our filing went into effect in the fourth quarter of 2024, subject to refund. Based on the difference between those interim rates and the revised base rates approved by the SCC in its final order, customers will see refunds for the interim rate period reflected in their June or July bills.  

Thank you for your response.

Was this helpful?

What are the customer benefits in this rate adjustment?

Infrastructure Upgrades. We are enhancing the safety of our system through our SAVE pipeline replacement program by investing millions of dollars each year to replace aging distribution pipelines. We remain committed to providing safe, reliable, and efficient natural gas distribution service.

System Reliability. Upgrades to the system with plastic and cathodically protected steel pipe not only maintain safety, but also provide an upgraded system design ensuring more reliable service during extreme cold temperatures. 

Pipeline Maintenance Enhancements. Sustained and enhanced system maintenance practices will further improve the safe and reliable delivery of natural gas. Columbia Gas is also proposing improvements to reduce the amount of damage done to our distribution facilities by external parties, a high risk to the safety of our system. 

Safety Enhancements. In addition to infrastructure replacement projects through the SAVE Plan, Columbia Gas is proposing expanded data verification and collection processes for its pipelines, and improvements for locating and marking gas facilities. These are a few of the many safety initiatives Columbia Gas is proposing that will enhance the safety and reliability of its system. 

Thank you for your response.

Was this helpful?

When was the last time Columbia Gas asked to adjust its base rates?

The previous base rate adjustment was requested in April 2022. Columbia Gas continues to invest millions of dollars in its distribution system and filing a rate adjustment request with the SCC provides Columbia Gas with the opportunity to earn a fair return on its substantial investment in safety and system reliability and to recover the costs of operating and maintaining its system. 

Thank you for your response.

Was this helpful?

Why did Columbia Gas request this increase?

Safety is Columbia Gas’s number one priority, and we are committed to our continued investment in the safest possible natural gas delivery system for our customers and communities. From 2023 through 2025, Columbia Gas expects to make over $442 million in capital investments for the benefits of customers. This filing seeks a reasonable return for our investment in replacing and upgrading our natural gas distribution system. 

Additionally, Columbia Gas is focused on safely operating and maintaining our pipeline system, meeting or exceeding all federal and state requirements. This base rate request incorporates expenses associated with safety initiatives and improved processes for locating company facilities that will reduce third-party damages to the distribution system, which is a high risk to our system. 

Thank you for your response.

Was this helpful?

What about customers who have trouble paying their bills?

At all times, Columbia Gas is committed to providing our low-income customers with the tools, resources, and programs to stay safe and warm in their homes. These programs help customers mitigate the impact of a rate adjustment or financial changes

HeatShare: A special heating assistance program funded by our contributions and donations from our caring customers, HeatShare provides grants to low-income residential customers to pay off past-due bills or restore service. Administered by the Dollar Energy Fund, the Columbia Gas HeatShare program is available to eligible customers who have exhausted all other available energy assistance programs. 

Age and Income Qualifying Program: Eligible customers could receive supplies to help you save energy on water and home heating. Please contact our contract partner Community Housing Partners at 1-888-229-3714.  

Expanded Payment Plans: Columbia Gas offers an expanded number of flexible payment plans to help spread the balance due on natural gas bills across multiple months. We’ve made it easy to enroll in our 3-, 6-, 9- or 12-Month Basic Extended Payment Plans by visiting www.columbiagasva.com/paymentplans or by calling us at 1-800-543-8911. 

Budget Payment Plan: Available to all Columbia Gas customers, the Budget Payment Plan allows customers to spread annual bills evenly across the year instead of paying account balances each month, helping to eliminate high winter bills.  

More information on billing assistance programs can be found on our website at www.columbiagasva.com/assistance. For more information about the rate adjustment, please visit www.columbiagasva.com/rates.  

Thank you for your response.

Was this helpful?
Our Company
  • About Us
    • Giving Back
    • Regulatory Information
      • Rate Case
    • Supplier Diversity
  • News Room
    • Media Contacts
  • Our Company
  • About Us
  • Giving Back
  • Rates and Tariffs
  • News Room
  • Careers
  • Partner with Us
  • Builders and Developers
  • Contractors and Plumbers
  • Economic Development
  • Emergency Responders
  • Excavators
  • Quick Links
  • Sign In
  • Outages
  • Ways to Pay
  • Get Help Paying
  • Mobile App
  • Need Help?
  • FAQs
  • Contact Us
  • Call 1-800-543-8911
  • Connect with Us
facebook logo
xlogo
linkedin logo
© 2025 Columbia Gas of Virginia Inc.    Terms of Use    Privacy Notice    Accessibility Statement   

Have an emergency?

If you smell gas, think you have a gas leak, have carbon monoxide symptoms or have some other emergency situation, go outside and call 911 and then call us at 1-800-544-5606 (24/7).