"Ensuring that customers stay safe and warm in their homes is essential,” said Deborah Davis, Columbia Gas Universal Services Manager. "Terminating service is alway balances.
"Ensuring that customers stay safe and warm in their homes is essential,” said Deborah Davis, Columbia Gas Universal Services Manager. "Terminating service is always a last resort for Columbia Gas. We urge customers who may find themselves falling behind on their energy bills to contact us to explore the wide array of programs that can be utilized to keep customers connected.”
Among the programs available to help customers in need are:
Expanded Payment Plans
Columbia Gas is offering an expanded number of flexible payment plans to help spread the balance due on natural gas bills across multiple months. We’ve made it easy to enroll in our 3-, 6-, 9- or 12-Month Basic Extended Payment Plans by calling us at 1-800-543-8911 or visiting www.columbiagasva.com/paymentplans.
Fuel Assistance
Columbia Gas serves as a link to federal energy assistance funds which provide help with residential heating costs. These energy grants do not have to be repaid by the customer. Enrollment guidelines, which are revised each new heating season, are based on household size and income. Fuel Assistance is administered by the Virginia Energy Assistance Program through the Department of Social Services. Learn more by visiting commonhelp.virginia.gov/access/.
Crisis – Emergency Energy Assistance
Crisis Assistance provides funds for customers in emergency situations and who are in danger of losing their heat. It is administered by the Virginia Energy Assistance Program through the Department of Social Services. Learn more by visiting commonhelp.virginia.gov/access/.
HeatShare
A special heating assistance program funded by our contributions and donations from our caring customers, HeatShare provides grants to low-income residential customers to pay off past-due bills or restore service. Administered by the Dollar Energy Fund, the Columbia Gas HeatShare program is available to eligible customers who have exhausted all other available energy assistance programs. Learn more by visiting dollarenergy.org/need-help/Virginia/.
Age and Income Qualifying Program
If you’re age 65+ or qualify by income, you could receive supplies to help you save energy on water and home heating. Please contact our contract partner Community Housing Partners at 1-888-229-3714.
For more information on billing options and payment assistance, visit
www.columbiagasva.com/assistance or call 1-800-543-8911.
In addition to our payment assistance options, Columbia Gas offers a number of energy-efficiency programs to help lower energy usage and bills. For more information on available programs and other ways to save, please visit
www.columbiagasva.com/energy-efficiency.
About Columbia Gas of Virginia
Columbia Gas of Virginia delivers clean, affordable, and efficient natural gas to more than 283,000 customers in more than 100 communities across the Commonwealth. With headquarters in Chesterfield County, the company is one of NiSource’s six regulated utility companies. NiSource (NYSE: NI) is one of the largest fully-regulated utility companies in the United States, serving approximately 3.2 million natural gas customers and 500,000 electric customers through its local Columbia Gas and NIPSCO brands. More information about Columbia Gas of Virginia and NiSource is available at www.ColumbiaGasVA.com and www.nisource.com.
