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Emergency Information

1-800-544-5606

Have an emergency?

If you smell gas, think you have a gas leak, have carbon monoxide symptoms or have some other emergency situation, go outside and call 911 and then call us at 1-800-544-5606 (24/7).


Emergency Contact
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Welcome
Manage Your Account
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  • My Account
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      • Outage Alerts
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      • Email Subscriptions
    • Manage Account
      • Contact Info
      • Wallet & Payment Methods
      • Add Account
      • Remove Account
      • Account Security
  • Services
    • Start, Stop or Move Service
      • Construction and Renovation
        • Service Application
      • Landlord Services
      • Business Support
      • Set a Service Appointment
    • Alert Center
    • Work in Your Neighborhood
      • Fauquier County Natural Gas Reliability Project
      • Vegetation Management
      • Property Restoration
    • Convert to Natural Gas
      • Natural Gas Availability Form
      • Calculate Your Savings
      • Find a Contractor
    • Green Path
    • Renewable Energy Programs
      • RNG for Producers
        • Renewable Natural Gas Application
  • Safety
    • Natural Gas Safety
      • How to Recognize a Gas Leak
      • Contact 811 Before You Dig
      • Gas Line Responsibilities
      • Encroachment Awareness
      • Automatic Shut-Off Devices
      • Locating Gas Lines
      • Sewer Line Safety
      • Pipeline Integrity Management Plan
      • Advanced Leak Detection
    • Propane Safety
    • Home Safety
      • Appliance Safety
        • Safe Appliance Installation
        • Care for Your Appliances
      • Carbon Monoxide
      • Proper Venting
      • Impostors and Scams
      • Find a Contractor
      • Safety Products
      • Digger’s Dog House
    • Weather Safety
      • Severe Storm Safety
      • Flooding Safety
      • Winter Weather Safety
    • Know Your Home
      • Exterior
      • Basement
      • Kitchen
      • Living Room
      • Laundry
      • Bathroom
      • Bedroom
      • Garage
      • Office
    • Excavators
  • Bills & Payments
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Payment Plans

Make a payment arrangement

Available payment plans

We know there are times when it may be difficult for you to pay your bill. We offer a variety of payment options to help you get back on track. Check out your options below to learn more.

Residential Programs

Orange and White Icon depicting a 3 month calendar

3-Month Basic Extended

The 3-Month Basic Extended Payment Plan allows you to pay your past due balance over three months. Each month you will pay a portion of your past due balance, plus your current charges due each month. To get started on the program, you'll need to make an initial down payment.

Enroll Online

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6-Month Basic Extended

The 6-Month Basic Extended Payment Plan allows you to pay your past due balance over six months. Each month you will pay a portion of your past due balance, plus your current charges due each month. To get started on the program, you'll need to make an initial down payment.

Enroll Online

9-Month Payment Plan Icon

9-Month Basic Extended

The 9-Month Basic Extended Payment Plan allows you to pay your past due balance over nine months. Each month you will pay a portion of your past due balance, plus your current charges due each month. To get started on the program, you'll need to make an initial down payment.

Enroll Online

12-Month Payment Plan Icon

12-Month Basic Extended

The 12-Month Basic Extended Payment Plan allows you to pay your past due balance over 12 months. Each month you will pay a portion of your past due balance, plus your current charges due each month. To get started on the program, you'll need to make an initial down payment.

Enroll Online


Commercial Programs

Orange and White Icon depicting a 3 month calendar

3-Month Basic Extended

The 3-Month Basic Extended Payment Plan allows you to pay your past due balance over three months. Each month you will pay a portion of your past due balance, plus your current charges due each month. To get started on the program, you'll need to make an initial down payment.

Enroll Online

Green and White Icon depicting a 6 month calendar

6-Month Basic Extended

The 6-Month Basic Extended Payment Plan allows you to pay your past due balance over six months. Each month you will pay a portion of your past due balance, plus your current charges due each month. To get started on the program, you'll need to make an initial down payment.

Enroll Online

9-Month Payment Plan Icon

9-Month Basic Extended

The 9-Month Basic Extended Payment Plan allows you to pay your past due balance over nine months. Each month you will pay a portion of your past due balance, plus your current charges due each month. To get started on the program, you'll need to make an initial down payment.

Enroll Online

12-Month Payment Plan Icon

12-Month Basic Extended

The 12-Month Basic Extended Payment Plan allows you to pay your past due balance over 12 months. Each month you will pay a portion of your past due balance, plus your current charges due each month. To get started on the program, you'll need to make an initial down payment.

Enroll Online

Need help finding another plan?

There may be other personalized options available. Contact our customer care team at 1-800-543-8911 to learn more.
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Get on our Budget Plan

This program allows you to pay about the same amount each month, and we calculate that number based on usage, weather and projected costs.

 
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Have an emergency?

If you smell gas, think you have a gas leak, have carbon monoxide symptoms or have some other emergency situation, go outside and call 911 and then call us at 1-800-544-5606 (24/7).