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Emergency Information

1-800-544-5606

Have an emergency?

If you smell gas, think you have a gas leak, have carbon monoxide symptoms or have some other emergency situation, go outside and call 911 and then call us at 1-800-544-5606 (24/7).


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Welcome
Manage Your Account
Sign In / Register
  • My Account
    • Sign In / Register
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    • View Accounts
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      • Pay My Bill
      • Pay with a Card
      • Bill & Payment History
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      • Understanding Your Bill
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      • AutoPay
      • Paperless Billing
      • Budget Plan
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      • Outage Alerts
      • Billing Alerts
      • Email Subscriptions
    • Manage Account
      • Contact Info
      • Wallet & Payment Methods
      • Add Account
      • Remove Account
      • Account Security
  • Services
    • Start, Stop or Move Service
      • Construction and Renovation
        • Service Application
      • Landlord Services
      • Business Support
      • Set a Service Appointment
    • Alert Center
    • Work in Your Neighborhood
      • Fauquier County Natural Gas Reliability Project
      • Vegetation Management
      • Property Restoration
    • Convert to Natural Gas
      • Natural Gas Availability Form
      • Calculate Your Savings
      • Find a Contractor
    • Green Path
    • Renewable Energy Programs
      • RNG for Producers
        • Renewable Natural Gas Application
  • Safety
    • Natural Gas Safety
      • How to Recognize a Gas Leak
      • Contact 811 Before You Dig
      • Gas Line Responsibilities
      • Encroachment Awareness
      • Automatic Shut-Off Devices
      • Locating Gas Lines
      • Sewer Line Safety
      • Pipeline Integrity Management Plan
      • Advanced Leak Detection
    • Propane Safety
    • Home Safety
      • Appliance Safety
        • Safe Appliance Installation
        • Care for Your Appliances
      • Carbon Monoxide
      • Proper Venting
      • Impostors and Scams
      • Find a Contractor
      • Digger’s Dog House
    • Weather Safety
      • Severe Storm Safety
      • Flooding Safety
      • Winter Weather Safety
    • Know Your Home
      • Exterior
      • Basement
      • Kitchen
      • Living Room
      • Laundry
      • Bathroom
      • Bedroom
      • Garage
      • Office
    • Excavators
  • Bills & Payments
    • Pay My Bill
    • Payment Options
      • Find a Payment Location
    • Billing Programs
      • CHOICE®
      • Transportation Service
      • Budget Plan
      • Paperless Billing
      • AutoPay
    • Financial Support
      • Income-Eligible Assistance Programs
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June 20, 2025

Columbia Gas of Virginia Replaces and Upgrades Natural Gas Infrastructure in Chesapeake

Drivers are asked to exercise caution in work zones as Columbia Gas of Virginia replaces and upgrades natural gas infrastructure in Chesapeake. 

Posted In Community, Customers, Safety
Read Article

Featured News
June 18, 2025

The NiSource Charitable Foundation, Columbia Gas of Virginia and the 2 HYPE Foundation Kick Off Second Annual Joint Youth Ambassador Program

The NiSource Charitable Foundation, in partnership with Columbia Gas of Virginia, is teaming up with the 2 HYPE Foundation to kick off the second annual joint Youth Ambassador Program. 

Posted In Community, Customers
June 17, 2025

NiSource Charitable Foundation and Columbia Gas Announce Grants to Volunteer Fire Departments in the Shenandoah Valley Region of Virginia

Today, the NiSource Charitable Foundation, in partnership with Columbia Gas of Virginia, is announcing the distribution of grants to approximately 20 volunteer fire departments across the Commonwealth, including nine in the Shenandoah Valley region. 

Posted In Community, Customers, Safety
June 17, 2025

NiSource Charitable Foundation and Columbia Gas Announce Grants to Volunteer Fire Departments in Central, Southern and Eastern Virginia

Today, the NiSource Charitable Foundation, in partnership with Columbia Gas of Virginia, is announcing the distribution of grants to approximately 20 volunteer fire departments across the Commonwealth, including seven in Central, Southern and Eastern Virginia. 

Posted In Community, Customers, Safety
June 17, 2025

NiSource Charitable Foundation and Columbia Gas Announces Grants to Volunteer Fire Departments in Northern Virginia Region

Today, the NiSource Charitable Foundation, in partnership with Columbia Gas of Virginia, is announcing the distribution of grants to approximately 20 volunteer fire departments across the Commonwealth including three in Northern Virginia.

Posted In Community, Customers, Safety
June 12, 2025

Columbia Gas of Virginia Installs New Natural Gas Infrastructure On and Around the Campus of James Madison University

Beginning Monday, June 16, Columbia Gas of Virginia will be installing new underground natural gas infrastructure on and around the campus of James Madison University in Harrisonburg.

Posted In Community, Customers, Safety
June 10, 2025

Columbia Gas of Virginia Shares Safety Message for Customers: Don’t DIY When it Comes to Installing Natural Gas Equipment or Appliances at Home

As June is National Safety Month, Columbia Gas of Virginia is sharing an important reminder for its customers: when planning and carrying out home improvement projects that involve natural gas equipment and lines, don’t do it yourself (DIY)!

Posted In Community, Customers, Safety
June 02, 2025

Columbia Gas of Virginia Upgrades Natural Gas Point of Delivery Facility in Waynesboro

Drivers in Waynesboro are asked to exercise caution in work zones as Columbia Gas of Virginia makes infrastructure maintenance improvements to its Punchbowl Point of Delivery (POD) facility.


Posted In Community, Customers, Safety
May 28, 2025

Columbia Gas of Virginia Encourages Customers to Know What Natural Gas Safety Precautions to Take Ahead of Hurricane Season

With hurricane season officially beginning on June 1, Columbia Gas of Virginia is reminding its customers about the natural gas safety precautions they should take if a storm does threaten the Commonwealth.
Posted In Community, Customers, Safety
May 16, 2025

Columbia Gas of Virginia Receives Approval from Virginia State Corporation Commission for Adjusted Rates

The Virginia State Corporation Commission has approved a settlement among Columbia Gas of Virginia, Inc., a subsidiary of NiSource Inc. (NYSE: NI), and the parties in its rate case originally filed in April 2024 to implement new base rates for Columbia Gas customers. 
Posted In Community, Customers
May 14, 2025

Columbia Gas of Virginia Replaces Natural Gas Point of Delivery Facility in Chesapeake

Drivers in Chesapeake are asked to exercise caution in work zones as Columbia Gas of Virginia replaces the Lambert Trail Point of Delivery (POD) facility. A POD is a point at which Columbia Gas receives natural gas from a larger natural gas transmission pipeline into our local gas distribution system.
Posted In Community, Customers
May 09, 2025

Columbia Gas of Virginia Holds Groundbreaking Ceremony for New Operations Center in Staunton

Today, Columbia Gas of Virginia officially broke ground on the site for its new Operations Center in Staunton. This state-of-the-art facility is set to accommodate more than 70 employees. 
Posted In Community, Customers

 

Need more info on our stories for your reporting? See our media contacts.

 

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Have an emergency?

If you smell gas, think you have a gas leak, have carbon monoxide symptoms or have some other emergency situation, go outside and call 911 and then call us at 1-800-544-5606 (24/7).