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Emergency Information

1-800-544-5606

Have an emergency?

If you smell gas, think you have a gas leak, have carbon monoxide symptoms or have some other emergency situation, go outside and call 911 and then call us at 1-800-544-5606 (24/7).


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      • Outage Alerts
      • Billing Alerts
      • Email Subscriptions
    • Manage Account
      • Contact Info
      • Wallet & Payment Methods
      • Add Account
      • Remove Account
      • Account Security
  • Services
    • Start, Stop or Move Service
      • Construction and Renovation
        • Service Application
      • Landlord Services
      • Business Support
      • Set a Service Appointment
    • Alert Center
    • Work in Your Neighborhood
      • Fauquier County Natural Gas Reliability Project
      • Vegetation Management
      • Property Restoration
    • Convert to Natural Gas
      • Natural Gas Availability Form
      • Calculate Your Savings
      • Find a Contractor
    • Green Path
    • Renewable Energy Programs
      • RNG for Producers
        • Renewable Natural Gas Application
  • Safety
    • Natural Gas Safety
      • How to Recognize a Gas Leak
      • Contact 811 Before You Dig
      • Gas Line Responsibilities
      • Encroachment Awareness
      • Automatic Shut-Off Devices
      • Locating Gas Lines
      • Sewer Line Safety
      • Pipeline Integrity Management Plan
      • Advanced Leak Detection
    • Propane Safety
    • Home Safety
      • Appliance Safety
        • Safe Appliance Installation
        • Care for Your Appliances
      • Carbon Monoxide
      • Proper Venting
      • Impostors and Scams
      • Find a Contractor
      • Digger’s Dog House
    • Weather Safety
      • Severe Storm Safety
      • Flooding Safety
      • Winter Weather Safety
    • Know Your Home
      • Exterior
      • Basement
      • Kitchen
      • Living Room
      • Laundry
      • Bathroom
      • Bedroom
      • Garage
      • Office
    • Excavators
  • Bills & Payments
    • Pay My Bill
    • Payment Options
      • Find a Payment Location
    • Billing Programs
      • CHOICE®
      • Transportation Service
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BREAK FREE FROM THE MAILBOX – YOUR BILL IS GOING PLACES
With our Paperless Billing program, you’re free to explore without being tied to a mailbox. Take your bill on the go and give your mailbox a break!
Enroll Today
BREAK FREE FROM THE MAILBOX – YOUR BILL IS GOING PLACES
With our Paperless Billing program, you’re free to explore without being tied to a mailbox. Take your bill on the go and give your mailbox a break!
Enroll Today

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  • Online Store
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  • Home Rebates & Home Energy Audit
    Celebrate freedom from high bills - all year long!

    • Did you know you can make your home more comfortable and energy smart by upgrading to higher efficiency measures? Plus, you can save money too with our qualifying rebates. Whether it’s water heaters, gas dryers, windows, doors, skylights, or other improvements, you’ll boost efficiency and reduce your energy consumption.
    • And don’t forget, you can get personalized recommendations to lower your energy usage by taking the home energy audit. Plus, you may qualify to get a free energy efficiency kit.

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  • Restoring Your Property
    RESTORING YOUR PROPERTY AFTER GAS LINE WORK
    Property Restoration

    It is our responsibility to repair or replace any portions of streets, sidewalks, driveways, yards, landscaping, etc. disrupted by our work. This will take some time, but we promise to put things back in order when we’re done. Our goal is to restore everything as close to its original condition as possible after our work is completed.

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  • SPRING INTO OUR PAYMENT OPTIONS
    Payment Options Picked for You!

    Everyone has unique needs that’s why we provide a bouquet of online payment options to make paying your bill easy and convenient.

    Choose to make a one-time payment or automate your payment through your bank or sign up with our AutoPay program.

    Payment Options
  • CHOOSE ONE OF OUR SIMPLE, SECURE WAYS TO PAY.
    Need to make a payment? We have a variety of ways to pay.

    Bank account, credit card, debit card, PayPal, Venmo or Amazon Pay.

    Its simple: Make a one-time payment as a guest OR Login to your account to make a payment, and if you don’t have an account, it’s simple to set up.

    Learn more!
  • FREE. EASY. PREDICTABLE.
    Enjoy predictable bills with our free Budget Plan

    This program allows you to pay about the same amount each month. You can enroll in the Budget Plan program at any time during the year. To make sure there are no surprises, we review your budget and, if needed, adjust your budget amount up or down. We’ll notify you on your bill if your budget amount changes. 

    Sign in to enroll
  • Moving? You have a million things to do.
    START, STOP, OR MOVE YOUR SERVICE ONLINE 24/7.

    - 24/7 Convenience
    - No more calls to make

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Simple. Convenient. Secure. 

Download the Columbia Gas mobile app today!

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 Looking for Simple Ways to Manage your Bill? We’re Here for You! 

Payment Plans

Payment Plans

We offer payment arrangements to help you if you are having trouble paying your bill.

Enroll Online

Get on our Budget Plan

Get on our Budget Plan

This program allows you to pay about the same amount each month, and we calculate that number based on usage, weather and projected costs.

Explore Budget Plan

Get billing and payment alerts

Get billing and payment alerts

Simply sign into your account. Enroll in billing and payment alerts to get updates about your bill. Subscribing is free, however your carrier may charge text messaging and data rates depending on your plan.

Enroll today

Income-eligible payment assistance programs

Income-eligible payment assistance programs

You may qualify for federal, state or local income-eligible payment assistance programs to help you pay your bill.

Learn More

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Have an emergency?

If you smell gas, think you have a gas leak, have carbon monoxide symptoms or have some other emergency situation, go outside and call 911 and then call us at 1-800-544-5606 (24/7).