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Emergency Information

1-800-544-5606

Have an emergency?

If you smell gas, think you have a gas leak, have carbon monoxide symptoms or have some other emergency situation, go outside and call 911 and then call us at 1-800-544-5606 (24/7).


Emergency Contact
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      • How to Recognize a Gas Leak
      • Contact 811 Before You Dig
      • Gas Line Responsibilities
      • Encroachment Awareness
      • Automatic Shut-Off Devices
      • Locating Gas Lines
      • Sewer Line Safety
      • Pipeline Integrity Management Plan
      • Advanced Leak Detection
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      • Proper Venting
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You could win $200 when you participate in a WarmWise program by August 22.*

Participate in any of the three WarmWise energy efficiency programs below for a chance to win a $200 gift card.*

  

Shop the Online Store

Take your home to the next level and enjoy big savings with instant rebates on energy-saving products, including smart thermostats and water savers products.1, 2

Shop Now

Online Home Energy Audit

Complete our Free Online Home Energy Audit and receive personalized recommendations on how to reduce your energy usage and save money on your utility bills. Plus, you could receive a FREE energy efficiency kit.3

Take my audit

Save with Home Rebates

Take advantage of our rebates - Receive cash back on your energy-efficient home upgrades on qualifying furnaces/boilers, smart thermostats, water heaters, windows, doors, skylights, clothes dryer, and gas fireplaces.4

Get my Rebates


* Promotion runs from 8/05/25 at 12:01am and ends 8/22/25 at 11:59 pm ET. No purchase necessary. Subject to Sweepstakes Official Rules.

1 Columbia Gas of Virginia is not a seller, manufacturer, or distributor of any of the products/devices sold on the Online Store and does not warranty or service any of the products/devices. The Online Store is operated by AM Conservation. For product-limited warranty, operation, and general information, refer to the product installation guide included with the product/device.

2 Available only to qualified residential Columbia Gas of Virginia customers while supplies last. Sales tax and shipping fees apply. Free shipping on orders over $35. Limit of 1 thermostat per account. If you have received a thermostat rebate from another Columbia Gas of Virginia program, you are not eligible to purchase a thermostat from the Online Store.

3 Available only to Columbia Gas of Virginia customers who have completed the Online Home Energy Audit. Customers who primarily have natural gas heat will receive an energy efficiency kit that contains 10 switch and outlet insulation gaskets, one tube of caulk and one can of foam sealant. Customers who have natural gas water heating will receive an energy efficiency kit that contains one kitchen faucet aerator, two bathroom faucet aerators and two high-efficiency showerheads. Qualifying customers can receive only one of each type of energy efficiency kit. Qualifying customers can return to update their home profile to receive the other energy efficiency kit.

4 WarmWise rebates are only available to existing residential customers of Columbia Gas of Virginia. Rebates are for qualifying new equipment that are replacements of existing equipment and must be purchased and installed at the Account Owner’s service address. To qualify for a rebate, the qualifying equipment must be purchased and installed on or after January 1, 2025, and the rebate application must be received within 120 days of purchase and installation or by January 31, 2026, whichever is sooner. The primary heat source for installed equipment must be natural gas. Rebate quantities are limited, not guaranteed, and are processed and approved on a first-come, first-served basis. Rebates are only available for retrofit installations in existing homes. New construction is not eligible.

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Have an emergency?

If you smell gas, think you have a gas leak, have carbon monoxide symptoms or have some other emergency situation, go outside and call 911 and then call us at 1-800-544-5606 (24/7).