Pipeline Safety

Pipeline Safety

Pipeline Safety is a Shared Responsibility

Every day natural gas is delivered safely and reliably to more than 175 million Americans through a secure, underground pipeline system that is 2.4 million miles long. The U.S. Department of Transportation (DOT) sets federal safety standards for all pipelines through one of its ten agencies – the Pipeline and Hazardous Materials Safety Administration (PHMSA).

Our Responsibility

We distribute natural gas safely and reliably to 245,000 customers in 86 communities across Virginia through a network of nearly 5,000 miles natural gas pipelines, or mains.

  • Monitor and maintain our natural gas distribution infrastructure 24 hours a day, 7 days a week
  • Patrol our pipeline rights-of-way and conduct inspections on a regular basis
  • Clearly identify our pipelines with above-ground yellow pipeline markers and flags
  • Clearly identify our pipelines with state-of-the-art underground marker spheres, tape and wire
  • Respond alongside local emergency responders to any natural gas emergency 24 hours a day, 7 days a week
  • Provide pipeline safety awareness and training to emergency responders, public officials, professional excavators and the general public within our service area

Your Responsibility

We inspect and maintain our natural gas pipelines up to the meter. Property owners are responsible for the maintenance of natural gas pipes and appliances within the home or business. In some situations, we are required to inspect a property owner’s natural gas lines and appliances.

If we detect a problem with any portion of the natural gas lines or appliances, we may have to leave a “red tag” on the pipe or appliance that is causing the issue and turn off the natural gas service until the property owner can safely make repairs or replace faulty equipment.

Only a qualified heating and cooling contractor or plumber should perform any inspection, installation, repair or replacement of your house lines or appliances. For our customers’ convenience, we maintain a list of Trade Ally Partners here.

Everyone's Responsibility 

You may not be a natural gas customer but you are still responsible for helping keep all underground utilities safe from harm.

  • Always Dig With CARE by calling Virginia 811 (Miss Utility of Virginia) at 811
  • Keep natural gas pipeline rights-of-way clear of structures, obstructions and plantings
  • Never tamper with a natural gas meter or natural gas line 

Report unauthorized use by calling our Energy Hotline at 866-515-9864.