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Emergency Information

1-800-544-5606

Have an emergency?

If you smell gas, think you have a gas leak, have carbon monoxide symptoms or have some other emergency situation, go outside and call 911 and then call us at 1-800-544-5606 (24/7).


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Welcome
Manage Your Account
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  • My Account
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      • AutoPay
      • Paperless Billing
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    • Alerts & Notifications
      • Outage Alerts
      • Billing Alerts
      • Email Subscriptions
    • Manage Account
      • Contact Info
      • Wallet & Payment Methods
      • Add Account
      • Remove Account
      • Account Security
  • Services
    • Start, Stop or Move Service
      • Construction and Renovation
        • Service Application
      • Landlord Services
      • Business Support
      • Set a Service Appointment
    • Alert Center
    • Work in Your Neighborhood
      • Fauquier County Natural Gas Reliability Project
      • Vegetation Management
      • Property Restoration
      • Advanced Metering AMI
        • Gas AMI
    • Convert to Natural Gas
      • Natural Gas Availability Form
      • Find a Contractor
    • Green Path
    • Renewable Energy Programs
      • RNG for Producers
        • Renewable Natural Gas Application
    • Home Protection Plans
      • Homeowner Protection Plans
      • Renter Protection Plans
  • Safety
    • Natural Gas Safety
      • How to Recognize a Gas Leak
      • Contact 811 Before You Dig
      • Gas Line Responsibilities
      • Encroachment Awareness
      • Automatic Shut-Off Devices
      • Locating Gas Lines
      • Sewer Line Safety
      • Pipeline Integrity Management Plan
      • Advanced Leak Detection
    • Propane Safety
    • Home Safety
      • Appliance Safety
        • Safe Appliance Installation
        • Care for Your Appliances
      • Carbon Monoxide
      • Safety Products
      • Proper Venting
      • Impostors and Scams
      • Find a Contractor
      • Digger’s Dog House
    • Weather Safety
      • Severe Storm Safety
      • Flooding Safety
      • Winter Weather Safety
    • Know Your Home
      • Exterior
      • Basement
      • Kitchen
      • Living Room
      • Laundry
      • Bathroom
      • Bedroom
      • Garage
      • Office
    • Excavators
  • Bills & Payments
    • Pay My Bill
    • Payment Options
      • Find a Payment Location
    • Billing Options
      • CHOICE®
      • Transportation Service
      • Budget Plan
      • Paperless Billing
      • AutoPay
    • Financial Support
      • Income-Eligible Assistance Programs
        • Energy Assistance Resource Center
        • Eligibility Calculator
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Terms and Conditions

One-time Payment

Terms and Conditions for Single Bank Account Payment

Last modified 5/1/2025

To complete your request for single bank account payment, please indicate that you have read and accepted the terms that follow, check the "I agree" box below, and click the Submit Payment button. To ensure proper withdrawal of your bank account payment, please make certain you provided the proper routing number from the bottom of your check. The routing number as well as the account number you provide will be the account used to withdraw your bank account payment as of the Payment Date. If, at any time, you wish to revoke this authorization and cancel a payment, you may do so online at this Web site or call us at 1-800-543-8911. If we do not receive such notice of revocation at least three (3) business days in advance of a scheduled withdrawal, we may still debit your bank account payment from your financial institution account.

If your financial institution rejects any debit to your account for payment of the charges on your Columbia Gas bill for any reason, Columbia Gas may charge you a returned payment fee. You authorize us to collect such fee by initiating an electronic debit to your account.

Please print a copy of this authorization and your acceptance of these terms and conditions and keep it for your records.

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Have an emergency?

If you smell gas, think you have a gas leak, have carbon monoxide symptoms or have some other emergency situation, go outside and call 911 and then call us at 1-800-544-5606 (24/7).