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Emergency Information

1-800-544-5606

Have an emergency?

If you smell gas, think you have a gas leak, have carbon monoxide symptoms or have some other emergency situation, go outside and call 911 and then call us at 1-800-544-5606 (24/7).


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      • Pipeline Integrity Management Plan
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News
May 28, 2024

Columbia Gas of Virginia Encourages Customers to Know What Natural Gas Safety Precautions to Take Ahead of Hurricane Season

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Find out if natural gas is available to your home

Chester, VA – As the beginning of hurricane season approaches on June 1, Columbia Gas of Virginia is encouraging its customers to get ready now and know what preparations to make for natural gas safety if a storm does threaten the Commonwealth.

“The first and most important step you can take is to create an emergency plan for you and your family, and practice that plan,” said Columbia Gas of Virginia President and Chief Operating Officer Jennifer Montague. “It’s also important to include in your plan information on how to prepare and stormproof your natural gas appliances, gas meter and more, as there are some unique aspects to this process.”   

Here’s what you need to know:

  • Label gas valves, water valves and electricity main switches. Teach responsible family members how and when to turn them off.
  • Store any flammable liquids, such as gasoline, paint and cleaning products away from any natural gas appliance with a pilot light.
  • Know how to locate your meter and keep it clear. Following a storm, it will be important to ensure that the meter is visible, and the area surrounding it is free of trash and debris.
  • If your appliances have been impacted by severe weather, do not attempt to place natural gas appliances back in service yourself. A qualified professional should check, clean, repair and test all gas appliances and pipes.
  • If you smell the sulfur-like “rotten egg” odor of natural gas or think there may be a gas leak, stop what you are doing, leave the area immediately, and then call 911 and the Columbia Gas emergency line at 1-800-544-5606.

Flooding safety tips:

  • In the event of a flood, turn off electrical power to each appliance and leave it off.
  • If natural gas is shut off at the meter, call Columbia Gas of Virginia to turn it back on for you.
  • If water levels were high enough to cover the gas meter, call us to check your meter and regulator before using your gas appliances. Floodwaters may have shifted your home or caused other stresses, possibly resulting in a natural gas leak.

Other safety tips:

  • Call 811 before you dig:  Whether your outdoor project is big or small, call 811 at least three business days before you dig. Your local utilities will mark their lines so you can dig safely. It’s free to homeowners. It’s easy. It’s the law. Visit VA811.com or www.columbiagasva.com/811 for more information about 811 and safe digging practices.  
  • Avoiding encroachments: Encroachments within pipeline easements can be a safety hazard. It is important that property owners understand the importance of keeping these areas clear. Nothing should be placed within the limits of the easement area. More information can be found at www.columbiagasva.com/encroachments.

For more safety tips, visit www.columbiagasva.com/safety/weather-safety.

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Have an emergency?

If you smell gas, think you have a gas leak, have carbon monoxide symptoms or have some other emergency situation, go outside and call 911 and then call us at 1-800-544-5606 (24/7).