Chester, VA – Today, Columbia Gas of Virginia is announcing that it has been ranked first in customer satisfaction in the South Midsize segment in the J.D. Power 2024 U.S. Gas Utility Residential Customer Satisfaction Study. The favorable factors cited in the study include Columbia Gas’s safety and reliability, billing and payment, corporate citizenship, price, communications, and customer care.
“We are so proud to receive this honor and to be recognized. These positive results are a testament to our Columbia Gas employees' hard work and dedication,” said Columbia Gas of Virginia President and Chief Operating Officer Jennifer Montague. “The award also reflects our commitment to delivering safe and reliable energy to our natural gas residential customers across the Commonwealth.”
The J.D. Power U.S. Gas Utility Residential Customer Satisfaction Study measures residential customers’ satisfaction with 86 large and midsize gas utilities in four U.S. geographic regions: East, Midwest, South and West. The results are based on responses from tens of thousands of online customer surveys.
For more information on Columbia Gas of Virginia, visit www.columbiagasva.com.
