Manage Your Account
  • View & Pay Bill
  • Gas Emergency
  • Start/Stop Service

To report a carbon monoxide
or gas emergency:

  • Leave the area immediately.
  • From a safe place, call us at 1-800-544-5606 and call 911.

DO NOT:

  • Send us an email to report the odor or incident
  • Use a cellular phone or phone until you leave the area

Remain in a safe place until our service technician arrives to perform a safety check.

 

Other Gas Safety Information

Start, Stop, or Transfer Service

Call us at 1-800-543-8911. Our Customer Service representatives are here to assist you Monday through Friday from 7:00 A.M. to 5:30 P.M.

Current Customers

Log in to your account to stop your gas service.

New Residents

Welcome! Please call us at 1-800-543-8911 to find out if we serve your address. We can also help transfer an existing gas account into your name.

Landlords

To set up a Property Owner Agreement with us, please complete this form and mail it to: NiSource, PO Box 9016, Endicott, NY 13761-9016.

Headline News

Major Section of the Appalachian Trail in Southwest Virginia Permanently Protected

Columbia Gas of Virginia contribution supports Appalachian Trail

Major Section of the Appalachian Trail in Southwest Virginia Permanently Protected

Do You Call 811 Before Digging?

April is National Safe Digging Month Share the Responsibility by Protecting Utilities

Do You Call 811 Before Digging?

Columbia Gas of Virginia Shares in Ethics Award for Third Consecutive Year

Recognized for leaderhip in promoting ethical business standards

Columbia Gas of Virginia Shares in Ethics Award  for Third Consecutive Year

Columbia Gas of Virginia reminds the public to trust your senses around natural gas

Look, listen and smell to recognize a possible natural gas leak and then take action.

Columbia Gas of Virginia reminds the public to trust your senses around natural gas