Manage Your Account
  • View & Pay Bill
  • Gas Emergency
  • Start/Stop Service

To report a carbon monoxide
or gas emergency:

  • Leave the area immediately.
  • From a safe place, call us at 1-800-544-5606 and call 911.

DO NOT:

  • Send us an email to report the odor or incident
  • Use a cellular phone or phone until you leave the area

Remain in a safe place until our service technician arrives to perform a safety check.

 

Other Gas Safety Information

Start, Stop, or Transfer Service

Call us at 1-800-543-8911. Our Customer Service representatives are here to assist you Monday through Friday from 7:00 A.M. to 7:00 P.M. and Saturday from 8:00 a.m. to 12:00 p.m.

Current Customers

Log in to your account to stop your gas service.

New Residents

Welcome! Please call us at 1-800-543-8911 to find out if we serve your address. We can also help transfer an existing gas account into your name.

Landlords

To set up a Property Owner Agreement with us, please complete this form and mail it to: NiSource, P.O. Box 2318, Columbus, OH 43216-2318.

SMELL natural gas? TELL Columbia Gas & 911

Learn More
 

Headline News

 

Columbia Gas Planning New Office in Buena Vista

With an eye toward enhancing customer service and operating efficiency, Columbia Gas of Virginia has announced plans to open a new operations support office in Buena Vista, Virginia.

Columbia Gas Planning New Office in Buena Vista

Columbia Gas and NiSource Charitable Foundation Donate $60,000 to Virginia Food Pantries

Thanks to the support of social media users, Columbia Gas of Virginia and the NiSource Charitable Foundation today announced a total of $60,000 in grants to local food banks and a shelter that help fight hunger in Virginia.

Columbia Gas and NiSource Charitable Foundation  Donate $60,000 to Virginia Food Pantries

Virginia Families Can Get Help with Winter Energy Bills

With the heating season approaching, Columbia Gas encourages residents needing financial assistance with utility bills to apply for the Low-Income Home Energy Assistance Program (LIHEAP).

Virginia Families Can Get Help with Winter Energy Bills

Statement on Chesapeake incident

Columbia Gas of Virginia crews continue to respond to an incident on Lofurno Road in Chesapeake. After a thorough evaluation, all of the natural gas systems in the area are safe.

Statement on Chesapeake incident

Columbia Gas readies for Hurricane Michael

We're urging customers and the public to take natural gas safety precautions.

Columbia Gas readies for Hurricane Michael

More Headline News