Manage Your Account
  • View & Pay Bill
  • Gas Emergency
  • Start/Stop Service

To report a carbon monoxide
or gas emergency:

  • Leave the area immediately.
  • From a safe place, call us at 1-800-544-5606 and call 911.

DO NOT:

  • Send us an email to report the odor or incident
  • Use a cellular phone or phone until you leave the area

Remain in a safe place until our service technician arrives to perform a safety check.

 

Other Gas Safety Information

Start, Stop, or Transfer Service

Call us at 1-800-543-8911. Our Customer Service representatives are here to assist you Monday through Friday from 7:00 A.M. to 7:00 P.M. and Saturday from 8:00 a.m. to 12:00 p.m.

Current Customers

Log in to your account to stop your gas service.

New Residents

Welcome! Please call us at 1-800-543-8911 to find out if we serve your address. We can also help transfer an existing gas account into your name.

Landlords

To set up a Property Owner Agreement with us, please complete this form and mail it to: NiSource, PO Box 9016, Endicott, NY 13761-9016.

Everyone should call 811 before digging

Learn More
 

Headline News

 

Chase Bank customers may have received message in error

Customers making payments through Chase Bank may have received a message from their bank that their payment was rejected. We have continued to receive payments.

Chase Bank customers may have received message in error

This Friday (8/11) and every day, remember to call 811 before digging

This Friday, August 11 (8/11), is a great day to remind everyone to always call 811 as a simple and free way to minimize risks from underground utility damage.

This Friday (8/11) and every day, remember to call 811 before digging

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