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We want to hear from you. Below are some of the ways you can get in touch with us.
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Get answers to frequently asked questions about your online account, bills, payments, energy savings and more.
Call us
Customer Service: 1-800-543-8911
Monday - Friday, 7 a.m. - 7 p.m. ET.
Gas Emergencies: 1-800-544-5606
24/7
TDD/TTY
National Relay: 711
Sprint Relay: 1-800-877-8973
Send us a document
Need to send us a picture of your ID or some other document? You can use our document upload form below or send us a fax.
Fax us
Mail us
For payments
Columbia Gas of Virginia
P.O. Box 70319
Philadelphia, PA 19176-0319
For other correspondence
Columbia Gas of Virginia
P.O. Box 2318
Columbus, OH 43216-2318
For bankruptcy notices
Columbia Gas of Virginia
Revenue Recovery
P.O. Box 117
Columbus, OH 43216
