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Emergency Information

1-800-544-5606

Have an emergency?

If you smell gas, think you have a gas leak, have carbon monoxide symptoms or have some other emergency situation, go outside and call 911 and then call us at 1-800-544-5606 (24/7).


Emergency Contact
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      • Contact Info
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      • Add Account
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      • Account Security
  • Services
    • Start, Stop or Move Service
      • Construction and Renovation
        • Service Application
      • Landlord Services
      • Business Support
      • Set a Service Appointment
    • Alert Center
    • Work in Your Neighborhood
      • Fauquier County Natural Gas Reliability Project
      • Vegetation Management
      • Property Restoration
    • Convert to Natural Gas
      • Natural Gas Availability Form
      • Find a Contractor
    • Green Path
    • Renewable Energy Programs
      • RNG for Producers
        • Renewable Natural Gas Application
    • Home Protection Plans
      • Homeowner Protection Plans
      • Renter Protection Plans
  • Safety
    • Natural Gas Safety
      • How to Recognize a Gas Leak
      • Contact 811 Before You Dig
      • Gas Line Responsibilities
      • Encroachment Awareness
      • Automatic Shut-Off Devices
      • Locating Gas Lines
      • Sewer Line Safety
      • Pipeline Integrity Management Plan
      • Advanced Leak Detection
    • Propane Safety
    • Home Safety
      • Appliance Safety
        • Safe Appliance Installation
        • Care for Your Appliances
      • Carbon Monoxide
      • Safety Products
      • Proper Venting
      • Impostors and Scams
      • Find a Contractor
      • Digger’s Dog House
    • Weather Safety
      • Severe Storm Safety
      • Flooding Safety
      • Winter Weather Safety
    • Know Your Home
      • Exterior
      • Basement
      • Kitchen
      • Living Room
      • Laundry
      • Bathroom
      • Bedroom
      • Garage
      • Office
    • Excavators
  • Bills & Payments
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      • CHOICE®
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Spring Savings Jackpot 1

Hit the jackpot for your home this spring—Take advantage of this exclusive sweepstakes! From March 17 to April 17, 2026, enter to win a $317 gift card1 by completing your Free Online Home Energy Audit or updating your energy profile. Plus, unlock personalized energy-saving tips designed to help you stay comfortable and reduce your energy use. That's not all: You could qualify to receive a Free Energy Efficiency Kit2 to start or increase your energy savings.

Hurry—don’t miss this opportunity, get started today!

Customers who have natural gas water heating will receive a kit which includes:

  • One Kitchen Faucet Aerator
  • Two Bathroom Faucet Aerators
  • Two High-Efficiency Showerheads

 Customers who have natural gas primary heating will receive a kit which includes:

  • One can of foam sealant
  • One tube of caulk
  • 10 switch and outlet insulation gaskets

Complete or update our online Home Energy Audit

1 Promotion runs from 03/17/26 at 12:01 am and ends 04/17/26 at 11:59 pm ET. No purchase necessary. Subject to Sweepstakes Official Rules. Google Nest is not a sponsor of or administrator of the Sweepstakes.

2 Available only to Columbia Gas of Virginia customers who have completed the Online Home Energy Audit. Customers who have both natural gas water heating and/or primary gas heating will receive a kit. Qualifying customers can receive only one of each type of energy efficiency kit. Qualifying customers can return to update their home profile to receive the other energy efficiency kit.


Are you making updates to your home?

Get cash back with Energy Efficiency Rebates

Get cash back in just 2-3 weeks when you upgrade to qualifying furnaces, boilers, dryers, water heaters, fireplaces, windows, doors, skylights and smart thermostats.

See Available Rebates

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Have an emergency?

If you smell gas, think you have a gas leak, have carbon monoxide symptoms or have some other emergency situation, go outside and call 911 and then call us at 1-800-544-5606 (24/7).