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  • COVID-19 Support
    Flexible payment options for residential and commercial customers

    We're offering residential and commercial customers who indicate either an impact or hardship as a result of COVID-19 our most flexible payment plans. You can enroll in these self-service options online.

    Review Payment Plans
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Access income-eligible resources

You may be eligible for additional support. Find out more about your options through your local social services agency.

Access Resources

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Disconnections and late fees suspended

Disconnections and late fees are suspended until further notice.  If you’re concerned about an overwhelming balance due, you may want to consider enrolling in one of our payment plans.

Enroll Online

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Get on our Budget Plan

This program allows you to pay about the same amount each month, and we calculate that number based on usage, weather and projected costs.

Sign In to Enroll Today

Putting all of our focus on the most important work

To do our part to help protect our customers, employees and those most vulnerable, we will stop some types of work until further notice. By doing this, we’ll be able to put all our focus on the most essential work to ensure that our system remains safe and reliable.

Most work that customers request, such as starting and stopping service, will continue to be available. But we may not be able to complete other types of requests. If you have already scheduled work that we will not be able to complete, we will contact you.

We’re sorry for the inconvenience our work change may cause for some customers, and ask for your patience as we focus our energies on protecting customers, communities and employees. We look forward to resuming normal operations when it is safe to do so.

Working safely in your neighborhood

We know you rely on us to deliver safe and reliable energy to your home or business each day. Here are some of the things our employees and contractors do to protect you if we need to work inside your home:

  • Assess their health daily.
  • Wear a face covering in accordance with state orders.
  • Maintain at least six feet of social distance during their work.
  • Use additional protective gear when needed.
  • Clean work surfaces.

Protecting the safety of our customers, communities and employees is our top priority. We respectfully request when interacting with our employees that you also wear a face covering (if able) and maintain six feet of social distance.

Supporting our community

The charitable foundation supported by our parent company, NiSource Inc. today announced that it has committed $175,000 in donations to provide COVID-19 relief support across the Commonwealth.

Learn More

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Suspending some energy efficiency programs

Due to the COVID-19 pandemic and the current need to practice social distancing, we must temporarily suspend the in-home installation of measures offered through its Age and Income Qualifying Program. We will continue to accept applications through this program while the pandemic continues, but please be advised that processing and fulfillment of the applications will be delayed until conditions improve and in-home measures can be safely installed. Our contract partner, Community Housing Partners, is available at 1-888-229-3714 to take your calls and answer questions, evaluate eligibility, and follow up with you when we are able to resume these services. Alternatively, you can fill out the form located on this page to check your eligibility. Thank you for your understanding.


Check Eligibility

Save money on your energy bill

While some of our in-home energy efficiency programs are on hold, don’t forget that there are a variety of energy efficiency tips that you can act on at home during the pandemic.


See Home Energy Tips

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These changes may inconvenience some customers, and we apologize in advance. We look forward to resuming normal operations when it is safe to do so.

Looking for the latest COVID-19 information? We recommend the CDC's website.

Have an emergency?

If you smell gas, think you have a gas leak, have carbon monoxide symptoms or have some other emergency situation, go outside and call 911 and then call us at 1-800-544-5606.