Avoid Having Your Gas Service Shut Off
Re-establishing your gas service after being shut off for non-payment can be very expensive. Please don't let your unpaid gas bills lead to a service interruption. We want to work with you to bring your account up-to-date.
If You Receive a Termination Notice
Call us immediately at 1-800-543-8911 Monday - Friday, 7:00 AM - 7:00 PM, and Saturday. 8:00 AM - 12:00 PM.
Take These Steps to Avoid Being Shut Off:
Step 1: Choose one of these convenient ways to pay:
|Ways To Pay ||Details |
|Pay Online (Free) || |
Log in to your account to make single payments free of charge at your convenience.
|Pay Through BillMatrix || |
BillMatrix, our payment services partner, accepts payments by credit/debit card or electronic check on their website or by phone. Call BillMatrix at 1-866-694-1828.
Note: BillMatrix charges a convenience fee for each transaction
|Pay In Person ||Find a payment location near you. |
Note: Agents might charge a service fee
Step 2: If you pay online with our free one-time payment service, the system will automatically note a payment confirmation number on your account. There’s no need to report the confirmation number again, either online or by phone.
Step 3: If you use one of the other payment methods, call us at 1-800-543-8911 to report the receipt or payment confirmation number. Payments must be reported by 10:00 PM on the day before the scheduled termination date to avoid shut-off.
Your payment is credited to your account on the date Columbia Gas receives the payment. If payment is not received by the due date of your current bill, a 1.5% late payment charge will be added to your account.