Avoid Having Your Gas Service Shut Off
Re-establishing your gas service after being shut off for non-payment can be very expensive. Please don't let your unpaid gas bills lead to a service interruption. We want to work with you to bring your account up-to-date.
If You Receive a Termination Notice
Call us immediately at 1-800-543-8911 Monday - Friday, 7:00 AM - 5:30 PM.
Take These Steps to Avoid Being Shut Off:
Step 1: Choose one of these convenient ways to pay:
|Ways To Pay ||Details |
|Pay Online (Free) || |
Log in to your account to make single payments free of charge at your convenience.
|Pay Through BillMatrix || |
BillMatrix, our payment services partner, accepts payments by credit/debit card or electronic check on their website or by phone. Call BillMatrix at 1-866-694-1828.
Note: BillMatrix charges a convenience fee for each transaction
|Pay In Person ||Find a payment location near you. |
Note: Agents might charge a service fee
Step 2: If you pay online with our free one-time payment service, the system will automatically note a payment confirmation number on your account. There’s no need to report the confirmation number again, either online or by phone.
Step 3: If you use one of the other payment methods, call us at 1-800-543-8911 to report the receipt or payment confirmation number. Payments must be reported by 10:00 PM on the day before the scheduled termination date to avoid shut-off. When you call, follow these steps to report the payment confirmation number:
- Select option 1 on the Columbia Gas DirectLink automated phone system for payment and account information then
- Select option 2 from the next menu to report a payment you recently made
Your payment is credited to your account on the date Columbia Gas receives the payment. If payment is not received by the due date of your current bill, a 1.5% late payment charge will be added to your account.