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Emergency Information

1-800-544-5606

Have an emergency?

If you smell gas, think you have a gas leak, have carbon monoxide symptoms or have some other emergency situation, go outside and call 911 and then call us at 1-800-544-5606 (24/7).


Emergency Contact
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Welcome
Manage Your Account
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  • My Account
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    • View Accounts
    • Bills & Payments
      • Pay My Bill
      • Pay with a Card
      • Bill & Payment History
      • My Usage
      • Understanding Your Bill
    • Program Enrollments
      • AutoPay
      • Paperless Billing
      • Budget Plan
    • Alerts & Notifications
      • Outage Alerts
      • Billing Alerts
      • Email Subscriptions
    • Manage Account
      • Contact Info
      • Wallet & Payment Methods
      • Add Account
      • Remove Account
      • Account Security
  • Services
    • Start, Stop or Move Service
      • Construction and Renovation
        • Service Application
      • Landlord Services
      • Business Support
      • Set a Service Appointment
    • Alert Center
    • Work in Your Neighborhood
      • Fauquier County Natural Gas Reliability Project
      • Vegetation Management
      • Property Restoration
    • Convert to Natural Gas
      • Natural Gas Availability Form
      • Calculate Your Savings
      • Find a Contractor
    • Green Path
    • Renewable Energy Programs
      • RNG for Producers
        • Renewable Natural Gas Application
  • Safety
    • Natural Gas Safety
      • How to Recognize a Gas Leak
      • Contact 811 Before You Dig
      • Gas Line Responsibilities
      • Encroachment Awareness
      • Automatic Shut-Off Devices
      • Locating Gas Lines
      • Sewer Line Safety
      • Pipeline Integrity Management Plan
      • Advanced Leak Detection
    • Propane Safety
    • Home Safety
      • Appliance Safety
        • Safe Appliance Installation
        • Care for Your Appliances
      • Carbon Monoxide
      • Proper Venting
      • Impostors and Scams
      • Find a Contractor
      • Safety Products
      • Digger’s Dog House
    • Weather Safety
      • Severe Storm Safety
      • Flooding Safety
      • Winter Weather Safety
    • Know Your Home
      • Exterior
      • Basement
      • Kitchen
      • Living Room
      • Laundry
      • Bathroom
      • Bedroom
      • Garage
      • Office
    • Excavators
  • Bills & Payments
    • Pay My Bill
    • Payment Options
      • Find a Payment Location
    • Billing Programs
      • CHOICE®
      • Transportation Service
      • Budget Plan
      • Paperless Billing
      • AutoPay
    • Financial Support
      • Income-Eligible Assistance Programs
        • Energy Assistance Resource Center
        • Eligibility Calculator
        • HeatShare
      • Payment Plans
      • Shut Off and Reconnect Process
      • Give the Gift of Energy
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Business Support

Resources to help grow your business

Does your business already have a meter?

If your business already has a Columbia Gas meter installed, it's easy to start, stop or move natural gas service with us. Give us a call at 1-800-543-8911.

Manage your business

If you're looking for support and resources to help manage and grow your business, then you're in the right place. Learn more about our programs that can help you save energy and money and expand your business.

Business energy tips

Saving energy can help you save money, plus it's good for our planet. The savings could lower your bill and provide you more comfort in your business. You can start saving today with our energy saving tips.

Get the Tips

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Economic development

Supporting the future growth and development of our communities is vital and we are actively involved and leading economic development opportunities across the state.

Learn More

Find a contractor

Need to install new appliances or lines? Find a contractor to do the work for you.

Search Contractors

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Are you renovating or building?

Whether you're converting, adding or removing a service line or an appliance, we can help. 

Start the process to add a new appliance or install gas service at a new property by calling us at 1-800-440-6111. Be prepared to discuss your current equipment and any new appliances you'd like to add.

Remove or retire an existing natural gas line 

If you need to move or disconnect a gas line, call us at 1-800-543-8911.

It's not safe to demolish a building until you're sure the gas service is completely disconnected. If you don't, you could be liable for damages. If you're not sure if service has been disconnected or not, it's always best to call us to check for you. Here's how to ensure we're out of your way for your next construction or demolition project: 

  • Call us at least 30 days in advance to make an abandonment request.
  • Call 811 to have all public underground utilities located before demolition or any excavation. 

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For builders and developers

Get natural gas service installed for your new project.

 

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  • Convert to Natural Gas
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    • Calculate Your Savings
    • Find a Contractor
  • Green Path
  • Renewable Energy Programs
    • RNG for Producers
      • Renewable Natural Gas Application
Become a trade ally

Want your business to become part of our trade all program? Check out our Contractors and Plumbers page to find out how to become a trade ally.

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Have an emergency?

If you smell gas, think you have a gas leak, have carbon monoxide symptoms or have some other emergency situation, go outside and call 911 and then call us at 1-800-544-5606 (24/7).