WarmWise FAQs

WarmWise is Columbia Gas of Virginia’s energy efficiency and conservation program.

The following frequently asked questions help explain the WarmWise program. If our website content does not answer your questions, please contact Carla Dix at 804-777-3077 or cdix@nisource.com.

What is WarmWise?

WarmWise is Columbia Gas of Virginia’s energy efficiency and conservation program designed to help customers lower their energy costs and conserve our natural resources.

The program offers cash back rebates for our residential and small commercial (business) customers who upgrade to qualifying energy-saving equipment. A free WarmWise Home Savings Evaluation is also available to our residential customers through the program. After completing the evaluation, qualifying customers will receive customized energy-saving tips and a free energy efficiency kit to help them immediately start reducing their gas usage and saving money.

What is the best way for customers to get started with WarmWise?

The best place to get started is WarmWiseVA.com.

Residential customers have the opportunity to take our free online energy audit called the Home Savings Evaluation. After completing the evaluation, customers can print their customized energy-saving tips and receive a free energy efficiency kit to help them immediately start saving money and reduce their gas usage.

Also on the site, both residential and business customers can review the list of equipment that qualifies for WarmWise rebates and access rebate applications.

Do all customers qualify for the WarmWise Program?

All residential service customers qualify (excludes propane service customers and master metered customers). To qualify for the free energy efficiency kit, residential customers must use natural gas water heating or space heating in their home.

Businesses on a commercial rate schedule (SGS 1 and SGS 2, SGTS 1 and SGTS 2 and EDS) can qualify. 

What if residential customers have already completed the Home Savings Evaluation?

All qualifying residential customers* who complete or update their Home Savings Evaluation on or after January 1, 2016 will receive a free energy efficiency kit. They can also receive additional personalized information about how to save energy by updating their Home Savings Evaluation profile. Customers may access their profile by visiting WarmWiseVA.com and clicking on the button to take the Home Savings Evaluation and following the instructions.

What does WarmWise offer to Columbia Gas of Virginia customers?

Web-based Energy Audit

Residential customers have the opportunity to take our free online energy audit called the Home Savings Evaluation. Once completed customers will receive a report on ways to save energy and a free energy efficiency kit.* Visit the Home Savings Evaluation page for details. 

Home Savings Program

Residential rebates are available for the following equipment upgrades:

High-Efficiency Gas Furnace
AFUE greater than or equal to 90%

$300 per unit

High-Efficiency Windows, Doors and Skylights

$1.00 per sq. ft.

Attic Insulation
Existing insulation R-0 to R-19; Final insulation level greater than or equal to R-38

Single Family: $0.15 per sq. ft. with $225 cap
Multi Family: $0.13 per sq. ft. with $125 cap

Floor Insulation (Minimum R-19 added)

$0.40 per sq. ft. with $450 cap

Smart Thermostat

$50 per unit; See pre-approved list. 

All purchases and installations must be made by 12/31/2016. Rebate forms must be received 120 days after equipment purchases. The final program deadline is 1/31/2019 to be eligible.

Program funding is limited to the levels approved by the Virginia State Corporation Commission. Rebates are processed and approved on a first come first served basis. If you have any questions regarding the availability of a rebate for a particular energy- savings measure, please do not hesitate to contact our rebate processing center at 877-623-5065 or contact Carla Dix at 804-777-3077.  Note, rebate applications that are not submitted in a timely manner, missing information, do not include all required documentation or are approved after applicable funding runs out will be denied rebates.

Age and Income Qualifying Program

The Age and Income Qualifying Program is designed to help qualifying Columbia Gas of Virginia customers achieve energy efficiency in their homes through the direct installation of energy-saving measures. To determine eligibility, please call 1-888-229-3714.

Customers will receive a site visit that includes the direct installation of the measures below, based on existing gas water heating appliance(s) or gas heating system(s).

   Measures installed in  home with gas water  heater   Measures installed in homes  with gas heating

Income Qualifying Customers
Customers must meet DHCD weatherization assistance eligibility requirements

  • Water heater wrap
  • Water heater pipe insulation
  • New furnace filter and six-month supply of replacements
  • Weather stripping
  • Door sweeps
  • Attic insulation
  • Duct sealing

Age Qualifying Customers
Customers age 65+

  •  Water heater wrap
  • Water heater pipe insulation
  •  New furnace filter
  • Weather stripping
  • Door sweeps

 

Business Savings Program

Business rebates are available for the following equipment upgrades:

High-Efficiency Pre-Rinse Spray Valve Voucher
Must use natural gas for water heating.

Free

Infrared Heater

$200 per unit

Boiler Controls

$250 per unit

High-Efficiency Gas Furnace (AFEU greater than or equal to 90%)

$300 per unit

Attic Insulation
Existing insulation R-0 to R-19; Final insulation level greater than or equal to R-38

$0.13 per sq. ft. with $125 cap per unit or facility

Smart Thermostat

$50 per unit; See pre-approved list.

All purchases and installations must be made by 12/31/2016. Rebate forms must be received 120 days after equipment purchases. The final program deadline is 1/31/2019 to be eligible.

Program funding is limited to the levels approved by the Virginia State Corporation Commission. Rebates are processed and approved on a first come first served basis. If you have any questions regarding the availability of a rebate for a particular energy- savings measure, please do not hesitate to contact our rebate processing center at 877-623-5065 or contact Carla Dix at 804-777-3077.  Note, rebate applications that are not submitted in a timely manner, missing information, do not include all required documentation or are approved after applicable funding runs out will be denied rebates.

How do customers apply for WarmWise rebates?

Customers should visit WarmWiseVA.com or click here to access the appropriate rebate applications.

How do customers receive their rebates?

Rebates are paid by check following the approval of a submitted application. The rebate check will be mailed to the address on the customer account unless an Authorized Agent Addendum is attached to the rebate application.

Do customers have to use specific contractors to qualify for WarmWise rebates?

At WarmWiseVA.com customers can access the list of participating Columbia Gas of Virginia Trade Ally Program Contractors who can make needed energy equipment upgrades. However, to qualify for a rebate customers are not required to use a trade ally contractor to perform the installation. 

How does a contractor become a trade ally?

Interested contractors can learn more about our Trade Ally Program here. It’s simple and free to join. For more information, email tradeallies@columbiagasva.com.

How do I learn more about WarmWise?

Visit WarmWiseVA.com to learn more about the program offerings. For further information, email warmwise@columbiagasva.com. 

*To qualify, the customer's residence must have natural gas water heating and/or natural gas primary heating.