Search Our FAQs
Gas Emergency: 1-800-544-5606
Customer Service: 1-800-543-8911
Always Call 811 Before You Dig
If You Smell Gas
How to Detect a Natural Gas Leak
How to Identify Natural Gas Pipelines
Abandon Service Request
Gas Safety Training
Fire School for Emergency Responders
Dig With CARE
Natural Gas Appliance Safety
Natural Gas Theft
Be Alert to Suspicious Activity
Have a Plan in Place
Winter Safety Tips
Winter Weather Meter Protection
If You Evacuate
Restoring Service After an Outage
Pipeline Safety Brochure
Natural Gas Safety Tips
Know how to detect a natural gas leak. If you smell natural gas, leave the area immediately. Don't do anything that may cause a spark.
Every month, check your furnace filters. Change or clean the filters as needed to help keep your heating and cooling system operating safely and efficiently.
Have your furnace inspected according to the manufacturer's recommendations.
If your pilot light goes out and you are unsure about relighting it, call a licensed plumber or contractor.
Please keep your natural gas meter clear of debris, shrubs or other vegetation. Remember to clear away snow or ice during winter months. If your meter is damaged, please call us at
Do not store flammable liquid or any combustible material near your furnace, water heater or vent pipe. Vapors from paint thinner, gasoline and cleaning solvents can ignite if exposed to a flame or spark.
Maintain the natural gas pipes you own (from the meter into your home or business). Periodically inspect your gas lines between the meter and your appliances, pools, hot tubs and out buildings for wear and corrosion. Make any necessary repairs immediately.
If you are planning a project that requires digging or demolition, please call Virginia
first to have your underground utilities marked.
If your gas is shut off for any reason, do not attempt to turn it back on by yourself. Call us at
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