Pipeline Safety

Pipeline Safety

Abandon Service Request

Are you ready to demolish your structure?  Before getting started, please read this important information.

Demolishing or rebuilding a structure can be a time consuming and, in some cases, a stressful process. Make it as smooth as possible by preparing yourself ahead of time with information on how to properly and safely demolish a structure.  Before a demolition can begin, our service line must be disconnected/separated from the mainline in a process that we refer to as “abandoning service.”  To request this service, please review the following guidelines.

Abandon Service Request for Contractors and Homeowners:

  • We require that all requests be submitted at least 45 business days in advance of your prospective demolition date.
  • Please provide as much information as possible when setting up an abandonment request when calling customer service at 1-800-543-8911
  • Remember: A customer service line must be disconnected from the mainline before it is safe to demolish the structure. If you are unsure, contact customer service at 1-800-543-8911 before proceeding with the demolition.
  • The homeowner or contractor may be liable for damages if a structure is demolished before the abandonment request has been completed.

 Please Remember:  Call 811 to have all underground utilities located prior to the demolition of a structure or any excavation.