If You Smell Gas

If You Smell Gas

What to Do if You Smell Gas

Natural gas is one of the safest, cleanest and most efficient forms of energy available today. Like any energy source, it must be used properly.

If you smell gas:
  • Leave the area immediately.
  • From a safe place, call us at 1-800-544-5606 and call 911.
  • Remain in a safe place until we arrive to perform a safety check and find the odor source.

In addition to calling Columbia Gas of Virginia, you must call 811 to report a damage to underground facilities and 911 if there is a release of gas.

If You Smell Gas Outside

An odor of gas outside your home or business should be reported just as you would an inside odor. Gas leaks from service lines could migrate into a building through walls or drain lines.

  • Turn off and abandon any motorized equipment you are using.
  • Leave the area immediately.
  • From a safe place, call us at 1-800-544-5606 and call 911.
  • Warn others to stay away from the area.
  • Remain in a safe place until we arrive to perform a safety check and find the odor source.

What NOT To Do

  • Do not light a match or candle.
  • Do not use a cellphone or other mobile device as these can cause a spark and create ignition.
  • Do not turn on or off any light switches, appliances, flashlights or tools. These items can also cause a spark.
  • Do not open or close any doors or windows. Natural gas needs a specific level of saturation to ignite. Adding or removing oxygen could cause this saturation level to reach an ignitable level.
  • Do not try to find the leak yourself.
  • Do not turn off any valves or tamper with your gas meter.