Get Prepared

Get Prepared

If You Evacuate

It's important to protect your home should you be forced to evacuate due to  a natural disaster. These tips can help prevent your natural gas appliances and gas pipeline from being damaged from outside forces..

Before You Evacuate

  • Turn off electrical power to each appliance and leave it off.
  • Shut off your natural gas valve at each natural gas appliance.
  • Do not change the valve setting on the natural gas meter or the piping connecting to the natural gas service line. Only Columbia Gas of Virginia technicians or qualified contractors are approved to work on this equipment.  

Returning Home

After returning home, customers who believe their natural gas appliances have been damaged by water must have the equipment inspected and serviced by a qualified contractor before we can restore your gas service. Do not attempt to place natural gas appliances back in service yourself. A licensed plumber or contractor will check, clean, repair and pressure test all gas pipes, which have been clogged with mud or debris.

If water levels were enough to cover the natural  gas meter, call Columbia Gas of Virginia at 1.800.543.8911  to perform a safety check of our natural gas  meter and regulator before using your natural gas system. Flood waters may have shifted your home or caused other stresses to the gas piping, possibly resulting in a natural gas leak.

As wet electrical wiring is extremely hazardous, ensure the main electrical supply is shut off. The appropriate jurisdictional inspector must inspect all electrical wiring in buildings that have been partially or fully covered by floodwater before being put into service again. Any loose wires should be considered "live" and a definite hazard.

Fallen Trees Can Damage Underground Utilities

We remind our customers to take care when removing fallen trees or grinding tree stumps. Fallen trees can damage buried underground utilities creating a dangerous situation. Virginia law requires everyone to always call Virginia 811 before beginning any excavation or demolition project including stump grinding.