Pay by Phone

Pay by Phone

Pay by Phone with BillMatrix

You can pay your Columbia Gas bill by phone through BillMatrix, one of the industry’s most secure electronic transaction environments. No special enrollment is required – just have your Columbia Gas of Virginia account number handy when you make the payment.

Use a Credit/Debit Card or Electronic Check (Fees apply)

Pay your bill in full or specify the amount you want to pay that month. There is a $750 limit per transaction for credit/debit card payments and a $10,000 limit for electronic check payments, and a limit of three transactions in five days, a total of five transactions in 30 days. Payments take a minimum of two business days to post to your account.

You'll be given an opportunity to complete or stop the transaction after the total amount of your payment, including the convenience fee, has been calculated.

To pay by phone, call BillMatrix at 1-866-694-1828

  • Debit card and electronic check accepted
  • American Express, VISA, MasterCard, Discover accepted 

About BillMatrix's Convenience Fee

BillMatrix is an authorized payment agent for Columbia Gas of Virginia but is not affiliated with us. Columbia Gas receives no portion of the fee, only the actual bill payment amount.

Your Columbia Gas account will be credited only with the amount you specify to be paid on your utility bill, not including BillMatrix's convenience fee.