Payment & Billing Options

Payment & Billing Options banner

Low Income Home Energy Assistance Program (LIHEAP)

LIHEAP is a Federal program that pays a portion of qualified low-income customers’ natural gas bills. The application period begins on October 11 and runs until November 14, 2016. Applications are processed as soon as possible and applicants should expect notification of their eligibility determination by mid-December.

LIHEAP is administered by the Virginia Energy Assistance Program through the Department of Social Services. Eligible customers should visit their local Department of Social Services agency to apply.

The Fuel Assistance Program in Virginia is based on need and focuses primarily on household size and income level, as shown below. Last year, more than 3,300 Columbia Gas of Virginia customers benefited from energy assistance.

Heating season 2016 - 2017 income guidelines (130% of poverty level)

Family Size

Monthly Income

Annual Income

























For families of more than five (5), add $451/monthly, or $5,408/annually.

For More Information

  • Call our Energy Assistance Hotline at 1-800-272-2714
  • Visit the Virginia Department of Social Services website
  • Call 211 Virginia – a free service for energy and financial assistance and other community services