Columbia Gas Planning New Office in Buena Vista

Friday, November 02, 2018

With an eye toward enhancing customer service and operating efficiency, Columbia Gas of Virginia has announced plans to open a new operations support office in Buena Vista, Virginia.

Details of the new office are still being finalized, but Columbia Gas expects the location to house approximately 12 employees, with space for service vehicles, equipment and other functions essential to providing safe, reliable and efficient natural gas service to the company’s customers throughout the region. The company anticipates the new office to be in place by the end of 2019.

“We are pleased to be in the final stages of discussions with a local developer and city leaders regarding plans to locate a new Columbia Gas office in the City of Buena Vista,” Columbia Gas of Virginia President Brent Archer said. “We take great pride in our long history of providing essential natural gas service to the residents and businesses of this area for more than a century. With our new operating location in Buena Vista, we will continue to meet the needs of customers here and across the Blue Ridge region for decades to come.”

By working from a modern operating center in Buena Vista, Columbia Gas technicians will be well positioned to efficiently provide service and respond to customer needs in Buena Vista and across the surrounding region. The Columbia Gas employees expected to be based in Buena Vista currently work from another operating location in Lexington, Virginia.

It is important to note that Columbia’s Buena Vista office will be an operating location. It will not provide direct customer services such as service requests, bill payment or similar activities. Customers should call Columbia Gas at 1-800-543-8911 for customer service information.

Headquartered in Chesterfield County, Columbia Gas of Virginia serves more than 265,000 residential, industrial and government customers in 91 communities across the Commonwealth.  The company is one of seven energy distribution companies of NiSource (NYSE: NI), one of the largest regulated utility companies in the United States, serving about 3.7 million natural gas customers and 500,000 electric customers through the Columbia Gas and NIPSCO brands. Learn more at or on social media @columbiagasva. Always call 811 before you dig and Dig with CARE.

News Media   
Monique Finneran
Director, Communications & Community Affairs

Karl Brack
Vice President of External & Customer Affairs