Columbia Gas of Virginia Advises Customers in Flood Prone Areas

Sunday, October 28, 2012


Contact: Bob Innes
(804) 768-6410 office
(804) 512-1425 cellular


CHESTER, VA – October 28, 2012 – The predicted rain from Hurricane Sandy is raising the concern of significant flooding throughout Columbia Gas of Virginia’s (Columbia) service area. Because of this flooding concern, Columbia advises its customers with the following tips on how to secure their natural gas meter and appliances.
What to do in the event of a flood

  • Turn off electrical power to each appliance and leave it off.
  • Shut off the natural gas appliance valve (usually found on the natural gas line serving the appliance).
  • Do not attempt further work until this has been completed.
  • Any natural gas appliance that is removed must have the open end of the pipe leading from the valve to the appliance capped or plugged.
  • If you are evacuating your premises, turn off your main valve at the natural gas meter.
  • The main shut-off valve can be found on the inlet pipe next to your natural gas meter. Using a wrench or other suitable tool, give the valve a quarter turn in either direction so that it is crosswise to the pipe.
  • Once the natural gas is shut off at the meter, a customer should not turn it back on. Call Columbia at 1-800-543-8911 to restore your natural gas service.
What to do after a flood
If water levels were enough to cover the natural gas meter and regulator, call Columbia at 1-800-543-8911. A Columbia Gas of Virginia employee will perform a safety inspection on the natural gas meter, the regulator and will restore your natural gas service.

      If natural gas appliances have been under water, do not use them until they have been inspected by a licensed plumber or contractor. Qualified natural gas contractors can be found in the local telephone directory.

      If you suspect a natural gas leak or smell a gas odor (similar to rotten eggs), immediately leave the area and from a safe location, call 911 and Columbia at 1-800-544-5606.

      Safety tips and updates are available via Twitter (@ColumbiaGasVa) and Facebook.

      About Columbia Gas of Virginia
      Columbia Gas of Virginia delivers safe, reliable and clean natural gas to customers in portions of Northern Virginia, Hampton Roads, suburban Richmond, Central Virginia, and the Shenandoah Valley, the Lynchburg region and parts of Western Virginia.  With headquarters in Chesterfield County, the company is one of the 7 energy distribution companies of NiSource Inc. (NYSE: NI) serving 3.8 million natural gas and electric customers. Always call 811 before you dig and Dig with CARE.