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DirectLink
e-Services (web-based) and DirectLink (phone-based)
It's
our promise to you to deliver accurate answers to your questions,
reliable service for your energy needs, privacy protection
for your account status and quick response to emergencies.
Whenever you need us, 24 hours a day, 365 days a year we'll
be there.
Residential
customers can now get their account balance, manage your account,
learn about payment methods, billing options, payment assistance,
turning on/shutting off/transfering service online with our
web-based DirectLink
e-Services.
Phone-based
support is also available. See our DirectLink phone
menu options.
With
Columbia Gas of Virginia DirectLink, you can get many of the
answers you need when you need them without having to speak
with a customer service representative. If your request requires
personal attention, the automated phone system will connect
you with one of our helpful representatives, or will ask you
to call back during regular business hours.
Here
are just a few of the services you can access at the touch
of a button on your touch-tone phone or a few mouse clicks
online:
- Report
a gas leak
- Access
account information
- Submit
a meter reading
- Learn
payment options
- Pay
your bill by credit card or electronic check
- Make
credit arrangements, if eligible
- Get
information on assistance programs
- Request
enrollment in the ZipCheck automatic deduction program
- Sign
up for budget payment
- Schedule
a service visit
- Learn
about CHOICE suppliers
Be sure
to have your Columbia Gas of Virginia account number handy
when you call. First, you'll be asked to enter the phone number
of the account's service address. If the number does not match
the number we show on your account, you'll be asked to enter
your account number for confirmation.
The following
PDF contains all the information regarding our DirectLink
service in a convenient printable brochure. Please download
a copy for future reference.DirectLink
Brochure
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