Questions to ask a prospective supplier
Asking the right questions is important for making an informed choice among competitive natural gas suppliers.
Before considering a supplier, make sure that it is licensed by the Virginia State Corporation Commission. Click here to see a list of suppliers licensed by the SCC.
Carefully read all informational materials from each provider. If the materials do not answer all of the questions listed here, ask them yourself, and get the answers in writing. Be sure to get a copy of any contract or written agreement and read it before you agree to anything.
For your use, please see the following list of questions that consumers should ask competitive service providers:.
- Is the supplier licensed by the state of Virginia and qualified to participate in Columbia's CHOICE® program?
- What is the supplier´s price per Ccf? Is the supplier´s cost a fixed charge per Ccf or is it variable? If the supplier's price is variable, how is that price determined and how often will that price change?
- Does the supplier's offer include all fees and taxes?
- How long is the contract I must sign?
- Will I pay a penalty if I choose to switch to another supplier?
- Will the supplier bill me directly or through Columbia Gas as part of my monthly bill?
- Does the supplier offer additional services or incentives for enrollment?
Remember to get all the information before entering a contract. And if you have any questions about CHOICE®, call Columbia Gas of Virginia DirectLink at 1-800-543-8911.