Contact Us
By Phone
General Account and Service
1-800-543-8911
Self-service functions are available 24/7 by using our DirectLink automated phone system
To speak with a Customer Service Representative, call Monday - Friday, 7:00 a.m. - 5:30 p.m.
Emergency Service
1-800-544-5606
24-hour response to gas leaks, odor of gas, or carbon monoxide symptoms
Read More about your role in natural gas safety and damage prevention
New Business Services
(Establishing new service)
1-800-440-6111
Energy Theft Hotline
1-866-515-9864
All calls are confidential
TDD/TTY
711 (national relay)
1-800-877-8973 (Sprint relay)
To request service, call in a meter reading or ask questions about your account, call during normal business hours, 7:00 a.m. - 7:00 p.m., Monday - Friday.
For emergency service, you can reach us by TDD/TTY 24 hours a day, any day of the year.
By Mail
Payments
Columbia Gas of Virginia
P.O. Box 742510
Cincinnati, OH 45274-2510
Customer service questions, legal notices and other general business correspondence
Columbia Gas of Virginia
1809 Coyote Drive
Chester, VA 23836