Welcome to Columbia Gas of Virginia
At Columbia Gas of Virginia, we are dedicated to providing superior customer service. If you are experiencing an emergency situation, have a question about your bill or just need an answer to a question, we are here to help 24 hours a day, seven days a week.
Natural Gas Emergency Service
1-800-544-5606
If you smell gas or have some other emergency situation, leave the building and call our 24 hour emergency response number at 1-800-544-5606. If natural gas lines in your home or property are damaged or leaking, call 911.
Customer Service
1-800-543-8911
If you have questions about your natural gas service, billing account or general questions, please contact our Call Center at 1-800-543-8911, Monday through Friday, from 7:30 AM - 5:30 PM.
Dig With CARE. Keep Virginia Safe.
Do not start a weekend project without having your underground utilities marked. Simple projects such as planting a tree or installing an invisible dog fence require you to call 811 to have all underground utilities marked before you start the project.
Establish New Natural Gas Service
1-800-440-6111
Would you like natural gas service for your home or business? Contact our New Business team 1-800-440-6111.
Energy Theft Hotline
1-866-515-9864
If you suspect someone is manipulating a meter to steal energy, please contact our theft hotline at 1-800-515-9864. All calls are completely confidential.
For Hearing Impaired Customers
711 - National Relay
1-800-877-8973 (Sprint Relay)
To request service, call for a meter reading or ask questions about your account, call during normal business hours 7:00 a.m. to 7:00 pm, Monday - Friday. For emergency service, please contact us at TDD / TTY, 24 hours a day, any day of the year.
Contact Us Through Mail
To make a payment by mail:
Columbia Gas of Virginia
P.O. Box 742510
Cincinnati, OH 45274-2510
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