Welcome to Columbia Gas of Virginia

At Columbia Gas of Virginia, we are dedicated to providing superior customer service. If you are experiencing an emergency situation, have a question about your bill or just need an answer to a question, we are here to help 24 hours a day, seven days a week.

Natural Gas Emergency Service
1-800-544-5606

If you smell gas or have some other emergency situation, leave the building and call our 24 hour emergency response number at 1-800-544-5606. If natural gas lines in your home or property are damaged or leaking, call 911.

Customer Service
1-800-543-8911

If you have questions about your natural gas service, billing account or general questions, please contact our Call Center at 1-800-543-8911, Monday through Friday, from 7:30 AM - 5:30 PM.

Dig With CARE. Keep Virginia Safe.

Dig with CARE. Keep Virginia Safe.

Do not start a weekend project without having your underground utilities marked. Simple projects such as planting a tree or installing an invisible dog fence require you to call 811 to have all underground utilities marked before you start the project.

Establish New Natural Gas Service
1-800-440-6111

Would you like natural gas service for your home or business? Contact our New Business team 1-800-440-6111.

Energy Theft Hotline
1-866-515-9864

If you suspect someone is manipulating a meter to steal energy, please contact our theft hotline at 1-800-515-9864. All calls are completely confidential.

For Hearing Impaired Customers
711 - National Relay
1-800-877-8973 (Sprint Relay)

To request service, call for a meter reading or ask questions about your account, call during normal business hours 7:00 a.m. to 7:00 pm, Monday - Friday. For emergency service, please contact us at TDD / TTY, 24 hours a day, any day of the year.

Contact Us Through Mail

To make a payment by mail:

Columbia Gas of Virginia
P.O. Box 742510
Cincinnati, OH 45274-2510 

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