Welcome to Columbia Gas of Virginia
At Columbia Gas of Virginia, we are dedicated to providing superior customer service. If you are experiencing an emergency situation, have a question about your bill or just need an answer to a question, we are here to help you 24 hours a day, seven days a week.
By Phone
Have a Natural Gas Emergency? Call 1-800-544-5606
If you smell gas or have some other emergency situation, immediately leave the building and once you are in a safe location, call our 24-hour emergency response number at 1-800-544-5606. If natural gas lines in your home or property are damaged or leaking, immediately leave the building or area and from a safe location, call 911 and then call Columbia Gas of Virginia at 1-800-544-5606.
Need Customer Service? Call 1-800-543-8911
If you have questions about your natural gas service, billing account or general questions, please contact our Call Center at 1-800-543-8911 Monday through Friday, from 7:30 AM - 5:30 PM.
Establishing a New Natural Gas Service? Call 1-800-440-6111
Would you like natural gas service for your home or business? Contact our New Business team at 1-800-440-6111.
Need Assistance with an Energy Theft? Call our Hotline at 1-866-515-9864
If you suspect someone is manipulating a meter to steal energy, please contact our theft hotline at 1-800-515-9864. All calls are completely confidential.
TDD/TTY:
Hearing-impaired customers, please call:
- 711 - National Relay
- 1-800-877-8973 (Sprint Relay)
To request service, call for a meter reading or ask questions about your account, call during normal business hours 7:30 AM to 5:30 PM, Monday through Friday. For emergency service, please contact us 24 hours a day, any day of the year.
By Mail
Make a payment:
Columbia Gas of Virginia
P.O. Box 742510
Cincinnati, OH 45274-2510
If you need help with our website content, please contact us by email.
Customer service questions, legal notices and other general business correspondence:
Columbia Gas of Virginia
1809 Coyote Drive
Chester, VA 23836